Call Center Representative (hybrid)
Job title: Call Center Representative (hybrid) in Baltimore, MD at Kennedy Services
Company: Kennedy Services
Job description: DESCRIPTION:Immediate start for Call Center Representatives to join our team! CSRs will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full-time position, Monday through Friday, with possible overtime available. The essential position is in-person in Hunt Valley for initial training and will TRANSITION TO REMOTE after completing the on-site training.RESPONSIBILITIES:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills