Sr Admin, ITOC
Job title: Sr Admin, ITOC in Florida at Spirit Airlines
Company: Spirit Airlines
Job description: Job Description:ResponsibilitiesThe ITOC Systems Administrator is a hands-on technical role focused on administering and supporting systems spanning for our multi-site environment. The Systems Administrator takes ownership of support requests reported by our end users, client support team, and other business teams to resolve, escalate, or identify further action required to provide resolution. The ideal candidate will have experience with a wide range of technologies, operating systems, networking concepts and a desire to continuously improve upon that knowledge.Responsibilities
- The Primary responsibility of The ITOC Sr Admin is to follow the Major Incident Response process including Managing, coordinating and communicating all Priority 1 incidents until fully resolved
- Guide and coach ITOC team members in the analyst and Admin roles
- Responsible for all escalations and senior leader communications
- Perform daily system monitoring, verifying the integrity and availability of all systems, reviewing system and application logs, and verifying completion of scheduled jobs.
- Define, prioritize, and resolve all support requests in an organized, efficient, and expedited fashion.
- Administration and monitoring of corporate and managed services cloud-based systems.
- Development, maintenance, and usage of automation scripts using Bash, PowerShell, Python, etc.
- Assist with patch management in Production environments.
- Create and maintain configuration documentation, system and operations documentation, and knowledge base articles.
- Act as primary point of contact for outages and escalations and assist Incident Managers in emergency scenarios.
- Monitor ticket tracking system for newly assigned tasks
- Monitor and report on all of Spirit networks, systems, and applications in a 24x7 world class operations center, while working expeditiously to limit impact to our customers and tracking the health of our SLAs
- Handle routine operations requests such as adding new users, restarting services
- Implement and follow all policies and procedures for monitoring, testing product availability, how problems are identified, and incident management
- Education
- Associate degree or equivalent experience (indicate specific field, if required)
- Experience
- 5-7 years’ experience
- Prior Experience with major incident management programs is a plus
- Experience working with NOC tools, network management systems, escalation procedures, and other monitoring applications a plus
- Solid understanding of Windows administration and application resource utilization monitoring.
- Solid understanding of network concepts and troubleshooting skills, DNS, IP and network hardware
- Experience with Microsoft Infrastructure – Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
- Knowledge of cloud platforms and virtualization software, Azure, AWS or Google Cloud.
- Experience in managing and supporting Virtualize environments in VMWare
- Basic Understanding Load-balancers, web session state and be able to troubleshoot issues involving the same.
- Ability to identify inefficiencies and provide solutions to improve our systems and processes.
- Experience supporting web applications solutions including Paas, SaaS and IaaS
- Able to support a 24x7x365 staffing model which includes weekends and holidays.
- Excellent verbal and written skills
- Ability to multitask and prioritize.
- Proven decision-making abilities.
- Ability to adapt to fast pace environments
- Driven, high-energy, self-starter; comfortable working in a fast-paced, dynamic, and high-growth environment
- Remote Work
- 100% In office expectation
- Travel
- No travel required
- Physical Effort
- Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time.