Cigna Service Delivery Manager (Client Experience Manager) - EviCore

About the position The Cigna Service Delivery Manager (Client Experience Manager) role focuses on providing advanced professional input and leadership to complex Client Services assignments/projects specific to Cigna. The position is responsible for ensuring superior client satisfaction through effective service delivery, managing operational performance, and collaborating with various organizational partners. The role requires problem-solving skills that directly influence patient care and client satisfaction, along with a strong emphasis on accountability and results-driven performance. Responsibilities • Provide client support in service delivery, including product enhancements and new product implementations. , • Respond autonomously to complex inquiries and solve advanced problems using independent judgment. , • Ensure superior client satisfaction with Cigna's products and services. , • Collaborate with Cigna's NAST to manage daily operational performance for assigned segments. , • Conduct client audits and develop corrective action plans as needed. Requirements • High School diploma required; four-year college degree preferred. , • 5+ years of experience working directly with EviCore's proprietary software platforms (Image One, Isaac, or eP). , • 2+ years as a CSDM I preferred. , • Advanced working knowledge of EviCore's prior authorization process, including post-service client offerings. , • 5+ years' experience working in a customer/client support facing role. Nice-to-haves • Experience in a dynamic, fast-paced environment. , • Track record of accomplishment in producing results. Benefits • 401(k) matching , • Dental insurance , • Health insurance , • Life insurance , • Paid holidays , • Paid time off , • Smoking cessation program , • Tuition reimbursement , • Minimum of 18 days of paid time off per year Apply Job!