Remote CPC Processor I – Customer Support Specialist (Healthcare Release of Information)
Join arenaflex and Help Transform the Future of Healthcare Data
Are you a detail-oriented professional with a passion for customer service and a desire to make a meaningful impact in the healthcare industry? arenaflex invites you to become part of a forward-thinking, mission-driven organization that is reshaping how health data is protected, connected, and delivered across the nation. As a leader in the healthcare data platform space, arenaflex partners with thousands of hospitals, clinics, health systems, and real-world data collaborators to enable secure, seamless information exchange that ultimately powers better decisions and advances human health.
When you join arenaflex, you step onto a highly collaborative, innovative team that is passionate about creating transformative change in healthcare. We hire for three defining traits: we want people who are smart, nice, and get things done. We invest deeply in our people and believe in hiring high-potential, humble individuals who can rapidly grow their responsibilities as the company scales. If you thrive in a fast-paced environment where your work directly contributes to improving patient outcomes, this is the opportunity you have been waiting for.
About the Role
arenaflex is currently seeking a CPC Processor I – Customer Support to ensure the accurate and timely handling of release of information account issues for both internal and external customers. This fully remote, call center-based position is ideal for professionals who excel at customer communication, enjoy problem-solving, and take pride in maintaining the highest standards of professionalism and confidentiality.
As a frontline representative of arenaflex, you will be the voice our customers trust when they need critical information about medical record requests. Your ability to handle inquiries with empathy, accuracy, and efficiency will directly influence the experience of patients, insurance providers, attorneys, and healthcare partners who rely on arenaflex for secure data exchange.
Position Details
- Position Type: Full-Time, Remote (Call Center Environment)
- Schedule: Wednesday through Sunday, 11:00 AM – 7:30 PM
- Compensation: $15.00 – $18.00 per hour (based on location, experience, and skills)
- Reports To: Customer Support Supervisor
Key Responsibilities
As a CPC Processor I at arenaflex, you will play a vital role in our customer support operations. Your day-to-day responsibilities will include, but are not limited to:
- Customer Interaction Excellence: Answer and conduct business on the telephone while maintaining exceptional customer service standards, dedicating 100% of your focus to call-based interactions.
- Release of Information Processing: Handle incoming calls related to the release of information (ROI), providing accurate and timely responses to inquiries from patients, insurance companies, attorneys, and other authorized parties regarding medical record status.
- Multi-Channel Inquiry Resolution: Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence, ensuring every interaction is handled with precision and care.
- Thorough Documentation: Document all calls, inquiries, and resolutions in detail within the appropriate areas of arenaflex software systems, creating a clear audit trail for every customer interaction.
- Process Adherence: Follow all departmental and site-specific processes and procedures to ensure consistency, compliance, and quality across all customer engagements.
- Performance Standards: Meet and maintain the department's productivity and quality assurance expectations, consistently delivering work that meets or exceeds established benchmarks.
- Policy Compliance: Adhere to all arenaflex company policies and procedures as posted or communicated by management, including those related to data security and patient privacy.
- Confidentiality Maintenance: Maintain strict confidentiality by keeping all information encountered within the boundaries of your role, safeguarding sensitive patient and organizational data at all times.
- Professional Relationships: Cultivate a high level of professionalism and good rapport with co-workers and members of management, contributing to a positive, supportive team environment.
- Open Communication: Maintain open lines of communication with fellow employees and management regarding any problems, complaints, incidents, or concerns, reporting issues immediately when they arise.
- Training and Direction Compliance: Perform work in accordance with the training and direction provided, and adhere to facility-specific procedures as outlined by arenaflex.
- Continuous Learning: Attend mandatory employee in-service meetings, training sessions, and professional development opportunities as directed.
- Attendance Reliability: Maintain an acceptable attendance record and report to work as scheduled, demonstrating your commitment to the team and our customers.
- Additional Duties: Perform other duties as assigned, remaining flexible and adaptable to the evolving needs of arenaflex and our clients.
Essential Qualifications
To be considered for the CPC Processor I position at arenaflex, candidates must possess the following:
- Educational Background: High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
- Communication Skills: Friendly, professional manner of communication with strong customer service skills that create positive customer experiences.
- Phone System Experience: Demonstrated experience with multi-line phone systems is required.
- Technical Proficiency: Computer proficiency with knowledge of Microsoft Office (including Word and Excel) at an intermediate to advanced level, with at least one year of experience preferred.
- Organizational Skills: Ability to stay organized while working quickly in a high-volume production environment, with strong attention to detail.
- HIPAA Compliance: Passing score on the annual Introductory HIPAA examination (testing administered annually in accordance with employee review).
- ROI Certification: Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
Preferred Qualifications
While not required, the following experience will make you an exceptional candidate:
- Prior experience in data entry, medical records, healthcare, insurance claims processing, or proof reading/editing of documents.
- Familiarity with healthcare information systems and electronic health records.
- Experience working in a remote call center environment.
- Bilingual capabilities (a plus, but not mandatory).
Health and Safety Requirements
To ensure the safety of patients and staff, many of arenaflex clients require post-offer health screenings and proof or completion of various vaccinations, such as the flu shot, Tdap, and COVID-19. Any requests for exemption from these requirements will be reviewed by arenaflex Human Resources on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available based on disability, medical contraindications, pregnancy or pregnancy-related medical conditions, and/or sincerely held religious beliefs.
COVID-19 Vaccination: With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit vaccination), one of the requirements for this role is that you be fully vaccinated against COVID-19, except in states where legally prohibited to enforce such mandates.
Remote Work Requirements
For this remote position, you will need to provide:
- A high-speed internet connection (subject to applicable expense reimbursement requirements).
- A dedicated work environment free from distractions where you can maintain focus and confidentiality.
- arenaflex will provide all necessary company equipment, including a computer, monitor, virtual phone, and other tools required for success in the role.
What arenaflex Offers You
At arenaflex, we believe that taking care of our team is just as important as taking care of our customers. When you join us, you will enjoy a comprehensive benefits package and a supportive work environment designed to help you thrive professionally and personally.
Compensation and Benefits
- Competitive Pay: Hourly compensation ranging from $15.00 to $18.00, with pay ranges potentially differing based on location, responsibilities, skills, experience, and other role requirements.
- Paid Time Off (PTO): Generous paid time off to support work-life balance.
- Health Insurance: Comprehensive medical coverage to keep you and your family healthy.
- Vision and Dental Insurance: Full coverage options for your vision and dental care needs.
- 401(k) Savings Plan: Build your financial future with our retirement savings program.
- Tuition Assistance: Financial support for continued education and professional development.
Training and Development
- Comprehensive Onboarding: Participate in our structured onsite or virtual training program designed to set you up for success from day one.
- Job Shadowing: Following training, you will be paired with an assigned mentor for hands-on job shadowing to build confidence and competence in your role.
- Certification Opportunities: Gain industry-recognized certifications, including the 90-day ROI Certification course.
- Career Advancement: arenaflex is a rapidly growing company, and we believe in promoting from within. High-performing team members have clear pathways to senior processor, team lead, supervisory, and management roles.
Company-Provided Equipment
- Computer, monitor, virtual phone, and all necessary technology to perform your role effectively from your remote office.
Our Culture at arenaflex
Working at arenaflex means joining a team that values collaboration, innovation, and genuine care for one another. Our culture is built on the foundation of being smart, nice, and getting things done. We celebrate diversity and are committed to creating an inclusive environment where every team member can contribute their unique perspectives and talents.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. This job is not eligible for employment sponsorship.
Equal Pay Commitment
arenaflex is committed to compliance with the Equal Pay Act. The minimum range for this position is $15.00 – $18.00 per hour, with actual compensation determined based on location, experience, skills, and other relevant factors.
Why This Role Matters
Every call you take, every record you process, and every inquiry you resolve contributes to a larger mission: ensuring that critical health information reaches the right people at the right time. Your work at arenaflex will help patients access their own medical records, enable insurance companies to process claims efficiently, support attorneys in legal matters, and empower healthcare providers to deliver informed care. This is meaningful work that makes a real difference in people's lives.
Ready to Make an Impact?
If you are a motivated, customer-focused professional ready to join a dynamic team that is transforming healthcare data, arenaflex wants to hear from you. Bring your attention to detail, your commitment to excellent service, and your drive to grow— and we will provide the training, support, and opportunities you need to build a rewarding career.
Take the next step in your career journey and apply today. Join arenaflex, where your work matters, your growth is supported, and your contributions help shape the future of healthcare.