Experienced Customer Sales and Service Representative – Remote Consultative Sales & Client Retention Specialist

Join arenaflex and Power Connections That Matter

At arenaflex, we believe that great careers are built on more than just a paycheck. We are a forward-thinking organization that empowers talented individuals to share their boldest ideas, grow through continuous learning, and thrive in a culture that celebrates authenticity. Our mission is to connect people, businesses, and communities to what matters most through innovation, technology, and exceptional service. When you join arenaflex, you become part of a vibrant team that anticipates challenges, leads with purpose, and understands that the deepest learning begins with truly listening.

Our workplace is a community where curiosity is encouraged, diversity is celebrated, and every voice is valued. From our inclusive team huddles to our commitment to professional development, arenaflex is a place where you can craft your own path to greatness. Whether you excel at solving complex problems, building meaningful relationships, or driving sales performance, you will find a home here where your contributions are recognized and your growth is supported.

Your Role: Customer Sales and Service Representative

As a Customer Sales and Service Representative at arenaflex, you will be the trusted first point of contact for our valued customers. Combining your natural sales instincts with genuine empathy, you will deliver world-class customer experiences while helping clients navigate our comprehensive suite of products and services. This isn’t just a customer service job — it’s a consultative sales role where you’ll build lasting relationships, solve meaningful problems, and directly impact customer satisfaction and company growth.

If you are energized by technology, motivated by achieving sales goals, and passionate about making a difference in people’s lives, this is your opportunity to shine. You will work in a fast-paced remote environment where no two days are the same, and your ability to think on your feet, manage multiple priorities, and maintain composure under pressure will set you apart.

Key Responsibilities

• Customer Engagement: Answer incoming calls from customers and professionally respond to a wide range of requests regarding installation, disconnection, service changes, account modifications, and general inquiries with accuracy and efficiency.
• Relationship Building: Instill confidence and long-term loyalty in customers through thoughtful, active listening. Use your deep knowledge of arenaflex’s products and services to effectively service, retain, and delight every customer interaction.
• Consultative Selling: Proactively identify customer needs and recommend the right arenaflex products and services to meet those needs. Drive monthly sales goals while consistently delivering outstanding customer experiences that exceed expectations.
• Issue Resolution: Investigate and resolve customer inquiries and disputes related to service quality, billing, rates, adjustments, and policy issues. Take full ownership of problems from start to finish and follow through to ensure complete satisfaction.
• Product Expertise: Respond comprehensively to customer questions about arenaflex products, services, features, and promotions, positioning yourself as a trusted advisor and knowledgeable resource.
• Order Accuracy: Verify the accuracy and completeness of all service orders, making necessary corrections and changes to ensure seamless customer onboarding and service delivery.
• Collections Support: Professionally negotiate the collection of overdue bills while maintaining positive customer relationships and identifying opportunities to retain customers who may be at risk of churn.
• Flexible Scheduling: Work evenings, weekends, holidays, and unscheduled shifts as required to meet the dynamic needs of our customers and business operations.
• Systems Management: Effectively manage multiple systems, databases, and work tools while simultaneously engaging with customers on the phone, demonstrating strong multitasking and technical aptitude.

What We’re Looking For

You are a true consultative salesperson at heart. You are energized by meeting and exceeding sales goals, and you genuinely enjoy building relationships with customers from all walks of life. You have a deep curiosity about your customers, their business challenges, and the industry trends that affect them. You thrive in fast-paced environments where urgency is the norm, and you can effortlessly juggle multiple priorities without sacrificing quality.

Your exceptional empathy and communication skills allow you to defuse sensitive situations with grace, and you take real ownership of customer concerns from the first hello to the final resolution. While you are driven to meet your daily sales targets, you never lose sight of the bigger picture: helping our customers stay connected to what matters most in their lives and businesses.

Essential Qualifications

• High school diploma or equivalent required.
• Proven customer service and sales skills with demonstrated ability to meet or exceed performance goals.
• Excellent verbal and written communication skills with the ability to communicate with detail and precision.
• Strong problem-solving abilities and a genuine desire to help customers succeed.
• Ability to work flexible hours including evenings, weekends, and holidays as business needs dictate.
• Must live within 75 miles of the current reporting location for the duration of the contract.
• Comfortable working in a remote environment with reliable internet connection and a dedicated workspace.
• Willingness to attend occasional in-person trainings, team huddles, and meetings at the office location as requested.

Preferred Qualifications

• Associate degree in a related field or two or more years of relevant customer service or sales experience.
• Previous experience working in a customer service call center environment.
• Demonstrated experience with collections, billing inquiries, or accounts receivable.
• Track record of success selling products and services in a goal-driven environment.
• Experience navigating multiple computer systems and digital tools simultaneously.
• Bilingual or multilingual capabilities are a strong plus.

Skills and Competencies for Success

To excel in this role at arenaflex, you will need a blend of technical, interpersonal, and organizational skills. Success here requires the ability to listen actively and ask the right questions to uncover customer needs. You must be comfortable with technology and able to learn new systems quickly. Resilience and emotional intelligence are key, as you will encounter a variety of customer personalities and situations that require patience, empathy, and creative problem-solving. Strong time management skills will help you balance call volume, follow-up tasks, and sales goals effectively. Most importantly, you need a genuine passion for helping people and a drive to continuously improve your performance.

Career Growth and Learning Opportunities

At arenaflex, we are deeply committed to your professional development. From your very first day, you will receive comprehensive paid training that equips you with the knowledge and skills to succeed. As you grow in your role, you will have access to ongoing coaching, mentorship programs, tuition assistance, and clear pathways for advancement into senior customer service roles, team leadership, specialized sales positions, and beyond. Many of our leaders started in roles just like this one, and we are proud to promote from within whenever possible. Your ambition and results will determine how far you can go at arenaflex.

Our Work Environment and Culture

The arenaflex culture is built on collaboration, inclusion, and mutual respect. We celebrate what makes each team member unique and believe that diverse perspectives make us stronger. In this remote role, you will work primarily from home while staying closely connected to your team through virtual huddles, digital collaboration tools, and occasional in-person meetups. Our environment is fast-paced and dynamic, but we also value work-life balance and provide the resources you need to thrive both professionally and personally. We are proud to be an equal opportunity employer that fosters a sense of belonging for all.

Compensation, Perks, and Benefits

We believe in rewarding talent and performance generously. This is an incentive-based position with significant potential to earn more as you exceed your sales goals. The compensation range for this role varies based on your confirmed job-related skills, experience, and work location, with part-time roles adjusted accordingly. Beyond competitive pay, arenaflex offers a comprehensive benefits package that includes:

• Comprehensive health and wellness benefits for you and your family
• 401(k) savings plan with company match to help you build your future
• Stock incentive programs that allow you to share in our success
• Generous paid time off to recharge and pursue your passions
• Adoption assistance and family support programs
• Tuition assistance to support your continued education
• Award-winning total rewards package that recognizes your contributions

Take the Next Step in Your Career

If you are a motivated, customer-focused professional with a passion for sales and a commitment to excellence, we want to hear from you. Even if you don’t meet every preferred qualification listed, we encourage you to apply. At arenaflex, we believe in potential as much as experience, and we are committed to helping you grow into the best version of your professional self. Join a team that values your voice, invests in your future, and connects you to meaningful work every single day. Apply today and discover what it means to build your career with arenaflex.