Bilingual Commercial Customer Service Support Specialist – Client Relations, Order Management, Technical Issue Resolution & Dealer Enablement (English/Spanish)

About arenaflex – Pioneering Sustainable Power Solutions

arenaflex is a global leader in battery‑powered outdoor equipment, delivering innovative, high‑performance tools that replace noisy, polluting gas‑powered alternatives. Our portfolio spans a wide range of voltage platforms—from 24‑volt to 82‑volt—catering to DIY enthusiasts, professional landscapers, and commercial contractors. With a commitment to sustainability, cutting‑edge technology, and exceptional customer experiences, arenaflex has built a reputation for reliability, safety, and environmental stewardship. Our products are sold through an extensive network of dealers, distributors, and original equipment manufacturers (OEMs), and we continuously invest in research, development, and service excellence to stay ahead of market demands.

Position Overview – Commercial Customer Service Support

arenaflex is seeking a dynamic, bilingual (English & Spanish) Commercial Customer Service Support Specialist to become the trusted voice for our commercial customers. In this role, you will act as the primary liaison between end‑users, dealers, distributors, and internal sales teams, ensuring that every inquiry—whether it involves part identification, order entry, back‑order resolution, or technical troubleshooting—is handled with speed, accuracy, and professionalism. You will leverage advanced ERP (SAP S/4HANA) and CRM (Salesforce) platforms, collaborate across multiple business functions, and contribute to the growth of our dealer network through proactive outreach and support.

Key Responsibilities

• Customer Relationship Management: Build and nurture strong, long‑term relationships with assigned commercial accounts by providing timely, courteous assistance via phone, email, and web portals.
• Issue Resolution & Escalation: Diagnose and resolve complex, non‑routine service requests—including part‑number queries, “unit down” back‑order situations, and pricing disputes—within established service level agreements (SLAs).
• Order Processing & Coordination: Execute sales order entry, order expediting, and delivery coordination using SAP S/4HANA modules such as Sales Order Management, Pricing & Conditions, Availability Check, ATP (Available to Promise), and Shipment.
• Dealer Enablement & On‑boarding: Conduct cold‑calling initiatives, facilitate new dealer onboarding, and manage ongoing dealer administration (warranty claims, rebates, demo scheduling, merchandising support).
• Cross‑Functional Collaboration: Partner with After‑Sales Service, Purchasing, Product Management, Marketing, and Finance teams to advocate for customers, troubleshoot root‑cause issues, and drive continuous improvement.
• Data‑Driven Insight Generation: Analyze sales and service data to identify lead generation opportunities for Territory Managers, supporting targeted landscape demonstrations and market expansion.
• CRM Optimization: Maintain high data integrity in Salesforce, assign cases to the appropriate queue, and drive compliance with internal processes to maximize team performance.
• Technical Liaison: Facilitate communication between customers and the Technical Team, ensuring escalated technical problems are addressed promptly and accurately.
• Continuous Learning: Participate in ongoing product training, certifications, and industry education to stay current on arenaflex’s expanding parts catalog and technology roadmap.

Essential Qualifications

• Bilingual proficiency in English and Spanish, with the ability to communicate clearly and professionally in both languages.
• Proven experience in a customer‑facing role that required complex problem solving, preferably within a commercial or industrial environment.
• Strong verbal and written communication skills, including the ability to draft concise emails, service reports, and documentation with impeccable grammar and spelling.
• Demonstrated ability to multitask, prioritize competing demands, and meet tight deadlines while maintaining attention to detail.
• High school diploma or GED; a Bachelor’s degree in Business Administration, Operations, Logistics, or a related field is preferred.
• Basic familiarity with ERP systems (SAP S/4HANA) and CRM platforms (Salesforce) is highly desirable.
• Experience in related industries such as outdoor power equipment, material handling, automotive, or other heavy‑equipment sectors is a plus.

Preferred Qualifications & Additional Skills

• Hands‑on experience with SAP S/4HANA modules for order management, pricing, and inventory availability.
• Advanced Salesforce administration skills, including case routing, workflow automation, and reporting.
• Track record of successful dealer development, cold‑calling, and onboarding initiatives.
• Analytical mindset with the ability to interpret sales data, generate actionable insights, and present findings to senior leadership.
• Proactive attitude toward continuous improvement, with a willingness to suggest process enhancements and adopt new technologies.
• Strong teamwork orientation, capable of collaborating with cross‑functional teams and accepting direction from supervisors or peers.

Core Competencies for Success

• Customer‑Centric Focus: Prioritizes the needs of customers, ensuring every interaction adds value and strengthens the partnership.
• Problem‑Solving Acumen: Applies logical reasoning and creative thinking to resolve ambiguous or high‑impact issues.
• Technical Literacy: Quickly learns product specifications, part numbers, and technical documentation to provide accurate guidance.
• Communication Excellence: Articulates complex information in an understandable manner, adapting tone and style to diverse audiences.
• Organizational Discipline: Manages multiple case queues, maintains meticulous records, and adheres to SLA commitments.
• Adaptability & Resilience: Thrives in a fast‑paced environment, embraces change, and remains composed under pressure.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Commercial Customer Service Support Specialist, you will have access to:

• Structured onboarding programs that cover product knowledge, SAP, and Salesforce fundamentals.
• Continuous education workshops, certifications, and tuition reimbursement for relevant courses.
• Mentorship from senior leaders in Sales, Service, and Product Management.
• Clear career pathways toward senior support roles, account management, territory sales, or operations leadership.
• Opportunities to lead cross‑functional projects that influence company‑wide service strategies.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for bilingual commercial support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and service efficiency.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plan with company matching contributions.
• Generous paid time off, holidays, and flexible work‑schedule options.
• Employee discount program on arenaflex tools and accessories.
• Wellness initiatives, including gym membership subsidies and mental‑health resources.

Work Environment & Culture at arenaflex

Our Valencia, CA office is a collaborative hub where innovation meets practicality. The culture at arenaflex is built on:

• Inclusivity: A diverse workforce where every voice is heard and respected.
• Team Spirit: Regular team‑building activities, cross‑departmental brainstorming sessions, and open‑door leadership.
• Purpose‑Driven Mission: Employees take pride in contributing to a greener future by promoting battery‑powered solutions.
• Transparency: Clear communication of company goals, performance metrics, and strategic direction.
• Empowerment: Autonomy to make decisions, propose improvements, and own projects from inception to delivery.

How to Apply

If you are a motivated, bilingual professional who thrives on solving complex customer challenges and enjoys building lasting dealer relationships, we want to hear from you. Join arenaflex and become part of a forward‑thinking team that values your expertise, encourages growth, and rewards dedication.

Apply Now – Start Your Journey with arenaflex!