Temporary Customer Service Representative – High‑Volume Utility Billing, Sales Tax & Licensing Support (Seasonal)

About arenaflex

arenaflex is a forward‑thinking municipal services organization dedicated to delivering reliable water, sewer, sanitation, and business licensing solutions to the communities we serve. With a legacy of public‑service excellence and a commitment to innovation, arenaflex blends the stability of government operations with the agility of a modern enterprise. Our mission is to ensure every resident and business experiences transparent, efficient, and courteous service, whether they are calling about a water bill, filing a sales‑tax return, or applying for a new business license.

Why Join arenaflex?

Working at arenaflex means becoming part of a team that values integrity, collaboration, and continuous improvement. Our employees enjoy a supportive environment where professional growth is encouraged, and every voice matters. As a Temporary Customer Service Representative, you will be on the front lines of citizen interaction, playing a pivotal role in maintaining public trust and operational compliance.

Key Responsibilities

• Customer Interaction: Provide accurate information and resolve complex, sensitive inquiries from citizens, businesses, and partner agencies regarding water, sewer, sanitation, and sales‑tax services via phone and in‑person.
• Account Management: Process new utility and sales‑tax account applications, verify completeness, and update arenaflex’s internal systems.
• Education & Analysis: Explain water‑consumption metrics, sewer‑charge calculations, and sales‑tax obligations; troubleshoot high‑usage complaints and guide customers toward cost‑saving practices.
• Payment Processing: Accept and record utility payments over the phone and in person, manage payment arrangements for delinquent accounts, and ensure accurate posting in arenaflex’s cash‑receipt platform.
• Account Reconciliation: Research billing discrepancies, perform financial adjustments, and generate work orders for field service teams.
• Licensing & Tax Support: Advise applicants on licensing requirements, review and input sales‑tax returns, and provide data to audit staff for potential leads.
• Cash Handling: Receive, count, and verify deposits; enter transactions into the arenaflex cash receipt system; balance cash drawers and prepare daily deposit packages for armored‑car transport.
• Compliance Assurance: Interpret city ordinances, state tax codes, and licensing regulations; ensure all transactions adhere to policy and legal standards.
• Team Collaboration: Assist in training new hires, cross‑train in related departmental functions, and contribute to a culture of knowledge sharing.
• Additional Duties: Perform other related tasks as assigned, maintaining flexibility in a dynamic, high‑volume environment.

Essential Qualifications

• Minimum of two (2) years of customer service experience involving financial transactions, preferably in a high‑volume call‑center or face‑to‑face setting.
• Demonstrated ability to interpret and apply municipal ordinances, state tax codes, and licensing regulations.
• Proficiency with relational database systems and standard office software (e.g., word processing, spreadsheets, email).
• Strong mathematical aptitude with the ability to perform calculations quickly and accurately.
• Excellent verbal and written communication skills, with a talent for de‑escalating tense situations.
• Ability to exercise sound judgment in prioritizing payment transactions and maintaining precise financial records.
• Flexibility to work on‑site with regular attendance; the role may involve extensive standing and occasional exposure to irate or hostile individuals.

Preferred Qualifications

• Experience with municipal billing or utility‑service platforms similar to arenaflex’s internal system.
• Background in public administration, finance, or a related field.
• Certification or training in conflict resolution, customer‑service excellence, or public‑policy compliance.
• Familiarity with health‑benefit administration and retirement‑plan coordination.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex billing issues and present clear solutions.
• Interpersonal Skills: Build rapport with diverse customers, from residential callers to corporate business owners.
• Attention to Detail: Ensure data entry accuracy and meticulous record‑keeping.
• Time Management: Manage multiple tasks efficiently in a fast‑paced environment.
• Technology Savvy: Comfortable navigating multiple software applications simultaneously.
• Ethical Judgment: Uphold confidentiality and integrity in handling financial information.

Career Development & Learning Opportunities

arenaflex invests in its employees’ future. As a temporary team member, you will have access to:

• On‑the‑job mentorship from seasoned utility‑service professionals.
• Cross‑training modules that broaden expertise in finance, licensing, and public‑policy domains.
• Opportunities to transition into permanent roles within arenaflex’s expansive municipal services network.
• Professional development workshops covering conflict resolution, advanced data analysis, and customer‑experience design.

Compensation, Benefits & Perks

arenaflex offers a competitive compensation package complemented by a comprehensive benefits suite designed to support health, financial security, and work‑life balance.

• Leave Accruals: Up to 24 vacation days annually (based on tenure), 11 paid holidays, and 14 sick days per year.
• Retirement: Participation in the arenaflex Retirement System with mandatory employee contributions of 12.27% matched by arenaflex.
• Medical Coverage: Three health‑plan options administered by arenaflex; a $1,000 annual contribution to a Health Savings Account for high‑deductible plans.
• Wellness Incentives: Up to $360 per year in healthcare cost‑reduction incentives for eligible employees.
• Dental & Vision: Two dental options and vision coverage, both administered by arenaflex.
• Life Insurance: arenaflex‑paid life insurance equal to the employee’s annual salary (rounded to the nearest thousand).
• Employee Wellness Program: Access to wellness resources, fitness challenges, and health education.
• Flexible Scheduling: Temporary assignments with the possibility of extended contracts based on performance and organizational needs.

Work Environment & Culture

Our workplace blends the stability of a public‑service entity with the dynamic energy of a customer‑focused operation. Key cultural attributes include:

• Collaboration: Teams work together to solve problems, share knowledge, and celebrate successes.
• Respect & Inclusion: arenaflex values diverse perspectives and fosters an environment where every employee feels heard.
• Integrity: Transparent processes and ethical decision‑making are at the heart of all interactions.
• Continuous Improvement: Employees are encouraged to suggest enhancements to service delivery and operational efficiency.
• Safety First: Comprehensive safety protocols protect staff from physical and verbal hazards, especially when dealing with challenging customer interactions.

How to Apply

If you are ready to make a meaningful impact, thrive in a high‑volume setting, and grow your career with arenaflex, we invite you to submit your application today. Click the link below to begin the process:

Apply Job!

Join arenaflex and become a trusted voice for our community

At arenaflex, every conversation matters. Your expertise will help citizens navigate essential services, ensure compliance with tax and licensing regulations, and maintain the financial health of our municipality. We look forward to welcoming a dedicated professional who shares our commitment to service excellence and community stewardship.