[Remote] Operations Technician

Note: The job is a remote job and is open to candidates in USA. LanceSoft, Inc. is one of the largest staffing firms in the US, dedicated to establishing global cross-culture human connections. They are seeking an Operations Technician to monitor and maintain the Broadband network, evaluate and manage trouble tickets, and work collaboratively with field operations and tech support teams.

Responsibilities

• Maintain excellent acknowledgement and response time to alarms and customer calls
• Provide quality documentation of network failures and maintenance activity
• Establish factual data to allow management and vendors to understand the problem and prevent recurrence
• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
• Manage and correlate multiple trouble reports
• Communicate with internal customers and others in a repair situation
• Provide Tier I support in platforms supported
• Interact with all Tier repair teams. Initiate internal/external escalations, as necessary
• Provide follow up and closure of assigned trouble tickets
• Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays

Skills

• Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
• Basic understanding of Ethernet router / switch and ATM network equipment is a plus
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
• Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
• Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
• Industry certifications (Business Management or Technical Certification)
• Awards for operational or customer service excellence
• Experience working as a technical support analyst/specialist
• Experience working in a Network Operations Center

Benefits

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

Company Overview

Company H1B Sponsorship