[Remote] Account Manager (Existing)
Note: The job is a remote job and is open to candidates in USA. AvidXchange, Inc. is a leading provider of accounts payable automation software and payment solutions for middle-market businesses. They are seeking a highly motivated Account Manager to manage a portfolio of key accounts, drive revenue growth through upselling, and strategically position their products and services to meet client needs.
Responsibilities
- Cultivate strong, long-lasting relationships with existing customers by becoming their dedicated point of contact
- Understand their unique business needs and financial objectives
- Analyze customer usage patterns and needs to identify opportunities for upselling our financial technology solutions
- Develop and execute tailored upselling strategies
- Maintain an in-depth knowledge of our product offerings, features, and updates
- Articulate the value and benefits of our solutions to customers, aligning them with specific pain points and growth opportunities
- Collaborate closely with customers to develop strategic plans that align our solutions with their business objectives
- Provide consultative guidance based on industry best practices
- Set and achieve upselling targets and revenue goals within your account portfolio
- Monitor key performance indicators (KPIs) and take proactive measures to ensure consistent growth
- Act as a conduit for customer feedback within the organization
- Gather insights and suggestions from customers to inform product development and enhancements
- Skillfully negotiate contract terms, pricing, and agreements with existing customers, ensuring profitability while maintaining customer satisfaction
- Stay informed about industry trends, competitive developments, and market conditions
- Leverage this knowledge to refine upselling strategies and maintain a competitive edge
Skills
- Proven experience in account management, preferably within the AP or fintech sector
- Solid understanding of financial technology products and services
- Exceptional communication and presentation skills
- Strong analytical capabilities to interpret customer data and insights
- Effective negotiation and contract management skills
- Self-driven, results-oriented, and capable of working independently
- Strategic thinker with problem-solving skills
- Customer-centric mindset and a commitment to delivering outstanding service
- Typically requires a University Degree or equivalent experience and minimum 3 years of prior relevant experience
- Knowledge of accounting (AR/AP), accounting systems, Credit/Treasury, wealth management
- Competitive Knowledge of the AP Landscape
Benefits
- 18 days PTO
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange
- Discounts on Pet, Home, and Auto insurance
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250
- Hybrid Workplace Flexibility
- Free parking
- Fully granted from beginning of year, pro-rated if hired mid-year
- Must be full-time for at least 3 months
- Must be full-time for at least one year
Company Overview