[Remote] Program Manager, Direct Response Philanthropy

Note: The job is a remote job and is open to candidates in USA. The University of Texas MD Anderson Cancer Center is dedicated to Making Cancer History® through impactful marketing initiatives. The Program Manager, Direct Response Philanthropy, guides the development and execution of fundraising campaigns, overseeing the full lifecycle from strategy to implementation while collaborating with various internal stakeholders.

Responsibilities

• In partnership with Direct Response leadership, develops and manages the direct response program roadmap, including campaign calendars, channel strategy and performance goals
• Serves as the Direct Response team lead in content development and selection for campaigns, closely collaborating with key institutional stakeholders to incorporate best practices and institutional priorities to develop a varied content strategy
• Leads project meetings, ensuring integration and information sharing between Direct Response, the rest of Marketing and other internal and external teams
• Ensures content and creative design align with UT MD Anderson’s brand standards, approved style guide and messaging strategies
• Monitors and reports on program KPIs such as response rates, acquisition cost, retention and other key analytics
• Closely collaborates with Brand Health to identify trends, insights and opportunities for optimization
• Works with Direct Response leadership, the Brand Health team and agencies to test and refine creative, offers and channel mix to maximize results
• Drives cross-functional collaboration by aligning across Institutional Affairs, Philanthropy and other internal teams, ensuring integration of insights into strategy and execution
• Establishes and manages overarching calendar and timelines for all direct response program deliverables
• Manages the routing processes for all direct marketing, Annual Fund, planned giving, event marketing and email campaigns, ensuring clear and streamlined communication of campaign goals, objectives and timelines
• Ensures flawless execution of campaigns, coordinating with internal teams and vendors to meet deadlines and deliverables
• Manages relationships with external agencies and production vendors
• Supports the preparation of executive-level updates, dashboards and presentations on program performance and recommendations
• Implements and upholds UT MD Anderson’s brand standards and messaging guidelines
• Works to ensure an efficient process and compliance with other internal guidelines to protect and promote the UT MD Anderson brand to the highest standards
• Develops schedules and agendas, and coordinates agency meetings
• Remains organized, pays strict attention to detail and meets budget and deadlines
• Supports Direct Response leadership in the management of vendors/agency partners, ensuring accountability for contracts, budgets, timelines and quality of deliverables
• Tracks expenses against approved budget, ensuring direct response agencies stay within scope and budget and invoice accurately and in a timely fashion
• Supports Direct Response and Marketing leadership in budget forecasting throughout the fiscal year
• Works with Institutional Affairs Finance to request purchase orders and track expenses against the purchase orders
• Coordinates and participates in RFP selection process for Marketing-owned contracts, as well as participates when required in other Institutional Affairs-led RFPs
• Participates in the selection of new team members
• Mentors employees and colleagues, actively sharing business, marketing, fundraising and professional skills
• Attends regular departmental, team and divisional events and meetings, some of which require onsite and in-person attendance and participates in internal and external professional development activities
• Has the ability to manage a Program Marketing Coordinator
• Provides service to our internal stakeholders, agencies and vendors in a reliable, responsive, safe, friendly and courteous manner
• Promotes collegiality to internal and external colleagues and teams by demonstrating respect and professionalism to others at all times
• Meets time and attendance expectations and responds to requests in a timely manner, communicating expectations for procedures, timing, and project deliverables to coworkers
• Manages selected administrative functions of Direct Response team, including maintaining calendars, scheduling meetings and capturing key notes/takeaways for assigned projects and assisting with meeting preparations
• Remains flexible and performs other duties as assigned, based on a workflow that is ever-changing and responding to the needs of team members

Skills

• Bachelor's Degree Communications, fundraising, marketing or related field
• Five years project management experience in marketing, communications and advertising
• Experience supporting marketing-led fundraising campaigns
• Experience using fundraising analytics platforms to measure results and improve performance
• Current residence in, or plans to relocate to, the State of Texas

Benefits

• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
• Group Dental, Vision, Life, AD&D and Disability coverage
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
• Employer paid life, AD&D and an illness-related reduced salary pay program
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups
• Referral Bonus Available?
• Relocation Assistance Available?

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