[Remote] Operations Associate

Note: The job is a remote job and is open to candidates in USA. Sovos Latinoamérica is a global leader in tax compliance solutions, committed to transforming tax compliance into a growth opportunity. The Operations Associate will manage day-to-day client tax compliance needs, assist in problem resolution, and ensure adherence to regulatory requirements while fostering continuous improvement within the team.

Responsibilities

• Deliver client services utilizing Sovos’ Tax Information Reporting (1099), Affordable Care Act, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and/or Certificate Management software
• Ensure compliance with applicable taxing authorities (IRS, State and Local Governments) and client-specified procedures by adhering to internal policies and procedures
• Identify, prioritize, and resolve client issues; coordinate appropriate internal departments to provide timely response and solutions
• Provide assistance to Compliance Services Associates in building domain expertise and resolving client issues
• Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
• Identify process improvements and offer suggestions to build internal efficiencies and reduce risk; lead internal process improvement projects
• Foster continuous improvement efforts; offer ideas and feedback to generate new and innovative ideas for ongoing Company improvements and enhancements
• Assist the management team in tracking team activities to ensure timely and accurate completion
• Ensure internal policies and procedures are adhered to based on established guidelines
• Support team members in their ongoing training and development by leading training sessions, creating training materials, and providing daily mentoring
• Perform other duties and special projects as assigned

Skills

• Bachelor's degree or equivalent related work experience
• Minimum of 1–2 years of experience in a client support / services capacity
• Excellent time management, decision-making, and organizational skills
• Detail-oriented with the ability to work independently in a fast-paced environment
• Excellent interpersonal and professional communication skills
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

Benefits

• Flexible Time-Off
• Comprehensive Health, Dental and Vision benefits
• 401(k) with employee sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

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