[Remote] Press Release Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Muck Rack is the leading SaaS platform for public relations and communications professionals. They are seeking a detail-oriented Press Release Operations Specialist to support customers in distributing press releases and managing newsroom content, ensuring timely and accurate delivery while providing operational support during high-visibility communications moments.

Responsibilities

• Support customers through the press release distribution process from submission to delivery
• Troubleshoot formatting, scheduling, publishing, and distribution issues
• Assist customers with newsroom management and publishing functionality
• Monitor release status and provide updates or confirmations as needed
• Escalate technical issues to Product and Engineering teams when appropriate
• Communicate clearly and professionally during urgent or time-sensitive situations
• Maintain and improve internal documentation, workflows, and operational processes
• Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues

Skills

• Strong written and verbal communication skills
• Exceptional attention to detail and organizational abilities
• Ability to manage multiple priorities and deadlines simultaneously
• Comfortable working in a fast-paced, customer-facing environment
• Quick learner who enjoys mastering new tools, platforms, and workflows
• Calm, professional, and solutions-oriented under pressure
• Experience in customer support, operations, or customer-facing roles
• Familiarity with PR, media relations, press release distribution, or newsroom workflows
• AP Style familiarity
• Experience supporting SaaS products, CRM systems, or ticketing platforms
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Benefits

• Total compensation for this role consists of base salary and a quarterly bonus plan.
• We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
• For all other countries, we have competitive pay bands based on market standards.
• Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company.
• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)
• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities
• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription
• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave
• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development
• Commitment to equity and valuing diverse perspectives
• Agile, founder-led company focused on collaboration and innovation
• Trusted by 3,000+ companies worldwide

Company Overview