Experienced Full Stack Client General Manager – Media and Entertainment Industry

At arenaflex, we're on a mission to revolutionize the way businesses travel and thrive in the ever-evolving Media and Entertainment Industry. As a seasoned Client General Manager, you'll be at the forefront of driving growth, innovation, and client satisfaction for our most important Entertainment Clients in Production, News, Sports, Music, and Theatricals. If you're passionate about delivering exceptional experiences, building lasting relationships, and staying ahead of the curve, we want to hear from you.

About arenaflex

arenaflex is a leading provider of global business travel solutions, dedicated to empowering businesses to thrive in a rapidly changing world. With a rich history of innovation and a commitment to excellence, we've established ourselves as a trusted partner for companies seeking to optimize their travel programs and drive business success. Our team of experts is passionate about delivering tailored solutions that meet the unique needs of each client, and we're excited to welcome a talented Client General Manager to our Media and Entertainment team.

Job Summary

As a Client General Manager at arenaflex, you'll be responsible for developing and executing strategic plans to drive growth, retention, and client satisfaction for our Entertainment Clients. You'll work closely with our high-performing team to identify innovative solutions, build strong relationships with clients and stakeholders, and leverage your expertise in Media and Entertainment Travel to deliver exceptional results. If you're a seasoned professional with a passion for the entertainment industry and a proven track record of success in client management, we encourage you to apply.

Responsibilities

As a Client General Manager at arenaflex, your key responsibilities will include:

• Developing and executing strategic plans to drive growth, retention, and client satisfaction for Entertainment Clients
• Building strong relationships with clients and stakeholders to understand their unique needs and preferences
• Identifying innovative solutions to enhance productivity, improve traveler/caller experience, and drive business results
• Establishing partnerships with key business constituents to drive collaboration and innovation
• Building a web of influence at key levels within the account and among affiliate studios working with our clients on specific productions
• Understanding and supporting the dynamic needs of entertainment travel, trends, and evolving requirements
• Completing strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience
• Creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis
• Leading the improvement of the arenaflex value proposition through consultation, technology road mapping, and optimizing online servicing solutions
• Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing PL management for the account
• Researching the marketplace and competitor products and services to highlight the value that distinguishes arenaflex products, and specifically uses MI, benchmarking, and technology as critical value drivers
• Enhancing the arenaflex value proposition through policy consultation, researching white paper needs, technology road mapping, and optimizing online solutions
• Representing arenaflex to Media and Entertainment prospects as a subject matter expert

Qualifications

To succeed as a Client General Manager at arenaflex, you'll need to possess the following qualifications:

• Passion and excitement for the unique needs of entertainment clients
• Proven success and demonstrable positive results in a global account/client management, and/or Project Management experience
• Experience/knowledge of Media and Entertainment Travel
• Proven success in upselling products, services, and solutions increasing client revenue and profitability
• Demonstrated ability to develop and implement growth strategies, build action plans, and set goals
• Demonstrated ability to develop creative solutions addressing the outstanding needs of entertainment travel
• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations
• A sophisticated range of communication and presentation skills
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts
• Strong financial acumen required to leverage the key drivers of profitability
• Strong business acumen required to communicate the arenaflex value proposition
• Strong analytical mindset
• Previous large market/multinational client/global experience preferred
• Possess a strong understanding of the Global Business Travel marketplace
• Travel Operations knowledge required
• Demonstrated knowledge of Business Travel Service Delivery and Client Management
• Solid understanding of Business Travel Service Delivery technology/tools and processes
• Advanced software skills (MS Office) required
• A love of travel, entertainment, and learning
• A reputation for trust, integrity, and getting things done

What We Offer

As a Client General Manager at arenaflex, you'll enjoy a range of benefits, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision coverage
• Generous paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements, including remote work options

How to Apply

If you're a seasoned Client General Manager with a passion for the Media and Entertainment Industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job