[Remote] Telehealth Coordinator I
Note: The job is a remote job and is open to candidates in USA. CorVel Corporation is a national provider of risk management solutions, and they are seeking a Telehealth Coordinator I. This role is responsible for addressing client, patient, and provider inquiries while ensuring adherence to guidelines and scheduling appointments for treatment.
Responsibilities
- Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received
- Responsible for data entry and verification of details in the system for appropriate and timely order submission
- Provide quality telephonic and email customer service including inbound and outbound messages
- Receive and respond to daily emails and correspondence
- Identify, analyze, and solve problems outside of standard processes
- Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
- Additional duties as assigned
Skills
- High School Diploma or GED required
- Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
- Excellent written and verbal communication skills
- Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
- Strong attention to detail with a high commitment to accuracy
- 2 years of experience in an office environment preferred
- 1 year of similar, relevant experience preferred
Benefits
- Medical (HDHP) w/Pharmacy
- Dental
- Vision
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- Paid time off
Company Overview