Experienced Customer Service Consultant – Crafting Unforgettable Guest Experiences at arenaflex

About arenaflex

At arenaflex, we're driven by a simple yet powerful philosophy: creating enriching experiences for travelers by combining exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being 'Driven by Service' ensures we keep our values of passion, people, and purpose at the heart of everything we do – designing and running immersive, innovative, and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the arenaflex difference.

Our Values

• Driven by Service – We're committed to delivering exceptional service that exceeds our guests' expectations.
• An Inherent Passion for Travel – We're passionate about travel and dedicated to creating unforgettable experiences for our guests.
• Commitment to Our Customers and to Our People – We prioritize building strong relationships with our guests and employees, fostering a culture of trust, loyalty, and growth.
• Commitment to Corporate Social Responsibility and Our 5-Year Sustainability Strategy – We're dedicated to making a positive impact on the world, reducing our environmental footprint, and promoting social responsibility.

Job Summary

We're seeking an experienced Customer Service Consultant to join our team at arenaflex. As a key member of our customer service team, you'll play a vital role in delivering high-quality service, identifying opportunities to enhance the guest experience, and driving value through thoughtful upselling. If you're passionate about delivering exceptional service, have a genuine interest in travel, and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities

• Deliver Top-Tier Service – Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.
• Upselling – Recommend additional services and products tailored to guests' needs to enhance their experience.
• Problem Solving – Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
• CRM Management – Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
• Build Relationships – Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
• Collaborate – Work closely with the team to achieve goals and continuously improve the quality of service.

Incentives & Rewards

• Performance-Based Incentives – Earn incentives based on customer satisfaction, upselling success, and service excellence.
• Spot Awards – Recognition for exceptional service moments and outstanding teamwork.

What We Offer You

• Competitive Compensation – $18/hour plus performance-based incentives.
• Growth Opportunities – Access to a learning budget, professional training programs, and career advancement pathways.
• Purpose-Driven Perks – Paid volunteer days and participation in sustainability-focused initiatives.

What You Bring

• Customer-Focused – A genuine passion for delivering exceptional service.
• Consultative Selling – Skill in upselling while enhancing the overall guest experience.
• Problem Solver – Ability to quickly and effectively resolve guest issues.
• Team Player – Strong collaboration skills and commitment to achieving shared goals.

Additional Requirements

• Availability to Work Flexible Shifts – Including evenings and weekends.
• Overtime May Be Required – During peak periods.
• TICO Certification (Travel Industry Council of Ontario) – Required within the first 60 days of employment; arenaflex will cover the cost of the first attempt.

Salary/Hourly Pay Scale

$18.00 + Performance-Based Incentives

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.

Join Our Team

If you're passionate about delivering exceptional service, have a genuine interest in travel, and thrive in a fast-paced environment, we encourage you to apply. arenaflex is proud to be an equal opportunity employer, celebrating diversity in the workplace and fostering a culture of inclusion and growth.

Apply now to become a part of our dynamic team and help us create unforgettable experiences for our guests across the globe.