Project Coordinator
Insurcomm Restoration, part of Fortify Companies, specializes in restoration and emergency response services. The Project Coordinator plays a vital role in supporting mitigation projects by coordinating schedules, maintaining documentation, and ensuring communication among various stakeholders throughout the project lifecycle.
Responsibilities
- Coordinate clerical, administrative, and accounting functions for mitigation and rebuild projects
- Support Project Managers and Operations leadership with daily project coordination
- Maintain accurate job files, notes, and documentation within PSA (our job management software)
- Track mitigation and rebuild project schedules, appointments, inspections, material deliveries, subcontractor workflows, and overall project workflows from beginning to end
- Coordinate office schedules and communicate with customers regarding arrivals, changes, or delays
- Assist with collections processes, including deductibles, progress payments, and final payments when needed
- Coordinate and communicate with insurance companies, adjusters, agents, vendors, and clients throughout the project lifecycle
- Prepare, review, complete, and route project‑related forms, paperwork, purchase orders, and work orders
- Perform project tracking and reporting, including schedules, metrics, and operational reports using Power BI
- Provide quick, accurate responses to vendors, subcontractors, agents, and clients
- Support office staff, production management, and sales teams as needed
- Answer incoming calls, direct inquiries, and assist clients professionally and empathetically
- Demonstrate a positive and professional image of the company through written, verbal, and visual communication
- Apply all safety rules and regulations and help prevent work hazards
- Perform other administrative and coordination duties as assigned
Skills
- Excellent time‑management and organizational skills
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast‑paced environment
- Professionalism, attention to detail, and reliability
- Ability to apply basic mathematical and accounting concepts
- Experience using job management systems; PSA experience strongly preferred
- Experience creating, maintaining, or working with reports and dashboards; Power BI experience required
- Reliable attendance and punctuality
- Knowledge of the restoration or construction industry with emphasis on Xactimate experience
- Experience supporting Project Managers or Operations teams
- Experience coordinating insurance‑related workflows, including TPAs/program work
- Associate's degree and/or Bachelor's degree preferred
Benefits
- Comprehensive health, dental, and vision coverage
- 401(k) with company match
- Generous PTO and paid holidays
- Training and development opportunities
- Growth potential within a PE-backed, expanding organization
Company Overview