Experienced Customer Support Specialist - Overnight Shift for arenaflex

Job Type:

Full-time

Location:

New Jersey (USA) - Full Remote Opportunity

Job Description:

Introduction to arenaflex

At arenaflex, we pride ourselves on being a leading provider of facility services and solutions for multi-site commercial clients across the United States and Canada. As a licensed general contractor, we act as a single-point of contact, delivering exceptional service to our customers through a combination of expertise, technology, and a commitment to operational execution and simplicity. Our team is dedicated to helping some of the largest brands in North America manage their facility maintenance services, remodeling projects, refresh programs, and construction needs.

Job Summary:

We are seeking a detail-oriented and proactive Support Specialist to remotely assist our on-site technicians in delivering exceptional service to our customers. In this role, you will interpret customer documentation, troubleshoot customer-specific devices and systems, review completed work (photos and documentation), and ensure timely and satisfactory project delivery. Additionally, you will serve as a key point of contact, effectively communicating with both customers and technicians to facilitate smooth operations.

Key Responsibilities:

* Provide remote support to field technicians, troubleshooting digital signage, A/V equipment, and basic networking issues.

• Interpret and analyze customer documentation to assist in job completion.
• Review and verify completed work, including photos and documentation, before submission to the customer.
• Act as a liaison between customers and technicians, ensuring clear communication and issue resolution.
• Maintain accurate records and updates within Salesforce, Zendesk, and other CRM tools.
• Adapt quickly to new systems, processes, and customer-specific technologies.
• Manage multiple service requests simultaneously, providing efficient and effective support.

Requirements:

*

Essential Qualifications:

+ Experience with Salesforce, Zendesk, or similar CRM platforms. + Strong troubleshooting skills, particularly in digital signage, A/V equipment, and networking. + Ability to rapidly learn and adapt to new systems and processes. + Excellent multitasking skills, capable of managing support for multiple technicians handling different equipment types. + Proficiency in MS Office and GSuite applications. + Clear, concise, and professional communication skills.

Preferred Qualifications:

+ Previous experience in a customer support or technical support role. + Familiarity with facility management or construction industry. + Strong problem-solving skills and attention to detail. + Ability to work in a fast-paced environment and prioritize tasks effectively.

Work Schedule & Flexibility:

This position requires flexibility to accommodate customer needs. This position is a Monday to Friday overnight role, typically working from 9pm - 6am. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being connected to our team and able to provide exceptional support to our customers.

Career Growth Opportunities & Learning Benefits:

At arenaflex, we believe in investing in our employees' growth and development. As a Support Specialist, you will have opportunities to learn and grow with our company, including:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Collaborative and supportive team environment.
• Flexible work arrangements and remote work options.

Work Environment & Company Culture:

At arenaflex, we value our employees' well-being and strive to create a positive and inclusive work environment. Our company culture is built on the following values:

Customer Focus:

We prioritize our customers' needs and strive to deliver exceptional service.

Collaboration:

We work together as a team to achieve our goals and support each other.

Innovation:

We encourage creativity and innovation to drive growth and improvement.

Integrity:

We operate with integrity, honesty, and transparency in all our interactions.

Compensation, Perks, & Benefits:

We offer a competitive compensation package, including:

Salary:

Competitive salary based on experience.

Benefits:

Comprehensive benefits package, including health, dental, and vision insurance.

Perks:

Flexible work arrangements, remote work options, and opportunities for professional growth and development.

Conclusion:

If you are a detail-oriented and proactive individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Support Specialist at arenaflex, you will have the chance to work with a talented team, learn and grow with our company, and make a real impact on our customers' experiences. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex.

How to Apply:

To apply for this position, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply for this job