Experienced Licensed Customer Service Representative - Property & Casualty Insurance

Join arenaflex, a Fortune 100 Company, and embark on a rewarding career as a Licensed Customer Service Representative. Are you a licensed insurance professional seeking a challenging and rewarding role in a dynamic company? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow and develop your skills? If so, we invite you to join arenaflex's Gold Customer Service team, where you'll play a vital role in providing #peaceofmind to our customers and agents.

About arenaflex

arenaflex is a Fortune 100 Company that values people first, prioritizing their growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. Our commitment to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers is at the heart of everything we do.

The Role

As a Licensed Customer Service Representative, you'll be part of a team that truly makes a difference in people's lives. You'll be responsible for providing expert, around-the-clock assistance to agents, empowering them to grow their businesses and creating a meaningful impact every day. Your contributions will not only enhance customer satisfaction but also drive business growth and retention.

Responsibilities

* Assist customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.

• Deliver expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention.
• Provide guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services.
• Uphold customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
• Accurately maintain and track data across various computer systems.

Qualifications

* Property & Casualty License or a Personal Lines License.

• Associate degree in a business-related field or equivalent experience required.
• A minimum of 6 months' related work experience is required with customer service experience preferred.
• Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
• Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
• Must have the ability to handle confidential and proprietary information.
• Proficiency with computers is mandatory.
• Knowledge and ability to use Microsoft Office tools is necessary.
• Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions.

What We Offer

* A competitive salary range that reflects the national market value for this role, with opportunities to progress as you grow and develop within the company.

• Comprehensive benefits that support your life and well-being, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• A dynamic and inclusive work environment that fosters growth, development, and meaningful careers.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• A chance to make a meaningful impact every day, driving business growth and customer satisfaction.

Work Environment

* This is a remote position, requiring flexibility to work various shifts, including weekends and holidays.

• Candidates applying for this posting should reside within the Central Time zone.
• The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C.

How to Apply

If you're a licensed insurance professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

Fair Chance Notices

* California

• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

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