Experienced Customer Service Representatives – Call Centre – arenaflex Store

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for talented and enthusiastic Customer Service Representatives to join our team in Cardiff, UK. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our customers, providing support and assistance through multiple channels, including web contacts, Live Chat, and social media.

About arenaflex

arenaflex is a leading organization in the industry, committed to innovation and excellence. Our customer-centric approach has earned us a reputation for providing top-notch service to our customers. We're proud of our diverse and inclusive work environment, where employees are valued and empowered to grow and develop their skills.

Job Summary

We're seeking experienced Customer Service Representatives to join our team at arenaflex's Contact Centre, Connect to arenaflex (C2C). As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers, responding to their queries, and resolving their issues in a timely and professional manner. You'll work closely with our team to ensure that our customers receive the best possible service, and that their needs are met through multiple channels.

Key Responsibilities

* Respond to customer inquiries and resolve their issues in a timely and professional manner

• Provide support and assistance to customers through multiple channels, including web contacts, Live Chat, and social media
• Develop and maintain a thorough knowledge of arenaflex's products and services
• Collaborate with the team to ensure that customer needs are met and exceeded
• Work closely with other departments to resolve complex customer issues
• Participate in training and development programs to enhance your skills and knowledge
• Meet and exceed performance targets and metrics

Essential Qualifications

* 1-2 years of experience in a customer-facing role, preferably in a call centre environment

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with CRM software
• DBS clearance and eligibility to work in the UK

Preferred Qualifications

* Experience in a similar role at a local authority or council

• Knowledge of digital services and platforms
• Experience with social media and online engagement
• Ability to work flexible hours, including evenings and weekends
• Fluency in Welsh or other languages

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet deadlines
• Basic computer skills and familiarity with CRM software
• Ability to work independently and as part of a team
• Strong customer service skills and a customer-centric approach
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to the growth and development of our employees. We offer a range of training and development programs to enhance your skills and knowledge, including:

• On-the-job training and coaching
• Regular performance reviews and feedback
• Opportunities for career advancement and promotion
• Access to industry-leading training programs and certifications
• A supportive and inclusive work environment

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization, committed to providing a positive and supportive work environment. Our team is passionate about delivering exceptional service to our customers, and we're looking for like-minded individuals to join us. We offer a range of benefits and perks, including:

• Competitive salary and benefits package
• Flexible working hours and remote work options
• Access to industry-leading training programs and certifications
• A supportive and inclusive work environment
• Opportunities for career advancement and promotion

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• £12.38/hour basic pay rate
• £24.76/hour Bank Holiday pay rate
• £18.57/hour overtime and weekend pay rate
• £16.51/hour evening pay rate
• Access to industry-leading training programs and certifications
• A supportive and inclusive work environment
• Opportunities for career advancement and promotion

How to Apply

If you're passionate about providing exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply for this position. Please submit your application, including your CV, photo ID, eligibility to work documents, DBS clearance, and Criminal conviction declaration. You can apply online through our website or by emailing your application to [email protected] with reference RQ1321255 in the subject field.

Equal Opportunities

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to diversity and inclusion, and we're proud of our diverse and inclusive work environment. Apply for this job