Experienced Customer Service Advisor – Part Time – arenaflex Store
Are you a customer service superstar looking for a part-time opportunity to work around your schedule? Do you enjoy delivering exceptional levels of care to customers and promoting a brand's values? Look no further! arenaflex, a leading company in the industry, is seeking an experienced Customer Service Advisor to join their team on a part-time basis.
About arenaflex
arenaflex is a dynamic and innovative company that prides itself on providing exceptional customer service and promoting a culture of excellence. With a strong presence in the industry, arenaflex is committed to delivering high-quality products and services that exceed customer expectations. As a Customer Service Advisor, you will be an integral part of the arenaflex team, working closely with customers to resolve their queries and concerns.
Job Summary
We are seeking a highly motivated and experienced Customer Service Advisor to join our team on a part-time basis. As a Customer Service Advisor, you will be responsible for handling customer inquiries through various communication channels, including telephone, live chat, social media, and email. You will also be responsible for capturing information through the customer SAP database and promoting arenaflex's brand values.
Key Responsibilities
* Handle customer inquiries through various communication channels, including telephone, live chat, social media, and email
- Capture information through the customer SAP database and update customer records as necessary
- Provide accurate and timely responses to customer queries and concerns
- Promote arenaflex's brand values and products to customers
- Manage product replacements, refunds, and orders
- Encourage upgrades to arenaflex's latest products
- Provide relief reception cover as and when required
Work Schedule
As a part-time Customer Service Advisor, you will work 17.5 hours per week, split across three days. Your schedule will be as follows:
- Tuesday: 9am-5pm (office-based)
- Thursday: 9am-12:30pm (office-based)
- Friday: 9am-5pm (remote work)
Requirements
To be successful in this role, you will need to have:
- Prior experience within a customer service environment from an FMCG industry
- Excellent written and verbal communication skills
- Computer literacy and proficiency in using SAP (training will be provided)
- A flair for influencing and building strong relationships with customers
- Ability to work in a fast-paced, pressurized environment
- Availability to start in January 2025
Desirable Qualifications
* Knowledge of SAP (although training will be provided)
- Experience working in a similar role within the industry
What We Offer
As a Customer Service Advisor at arenaflex, you will have the opportunity to:
- Work in a dynamic and innovative company that values customer service and excellence
- Develop your skills and knowledge in a fast-paced and pressurized environment
- Build strong relationships with customers and promote arenaflex's brand values
- Enjoy a flexible work schedule that allows you to work around your child care days
- Receive training and development opportunities to enhance your skills and career prospects
Compensation and Benefits
arenaflex offers a competitive salary and benefits package, including:
- A competitive hourly rate
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Flexible work arrangements to suit your needs
- Access to training and development opportunities
How to Apply
If you are a motivated and experienced customer service professional looking for a part-time opportunity, please apply to this role by clicking on the link below. We look forward to hearing from you! Apply to this job
Note:
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. Apply for this job