Experienced Customer Success Specialist – Healthcare Platform
At arenaflex, we're not just changing healthcare—we're making it whole. We help 100,000+ healthcare practitioners support 10 million patients with a platform that delivers evidence-based health solutions, diagnostic support, and practitioner tools—all in one place. Healthcare today is disconnected. We're fixing that. arenaflex makes it easier for practitioners to treat the whole person, not just symptoms, so patients get the support they need—when they need it. We're building a better way—one where healthcare is connected, complete, and built for impact. We're seeking an Experienced Customer Success Specialist to provide our customers with an exceptional experience in Ottawa, Canada. Must reside within the Ottawa, ON area as this is a hybrid role.
About You
As an Experienced Customer Success Specialist, you're a service-obsessed individual with a passion for customer happiness and an upbeat, engaging personality. You're prepared to wear multiple hats while owning all customer service platforms, and you have a strong dedication to excellence in everything you do. You possess superb verbal and written communication skills, organizational skills, and the ability to deal with information coming from different sources at once. You're a change-embracing individual who isn't afraid of new challenges and enjoys working closely with a great team to create an extraordinary user experience. You're flexible with scheduling to ensure optimal coverage for customers within the US and Canada, coast-to-coast. You also have knowledge of Zendesk and other SaaS productivity tools, frontend or backend development understanding, and integrative health knowledge or understanding of any certifications around wellness.
Key Responsibilities
As an Experienced Customer Success Specialist, you'll collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful. This involves troubleshooting issues and recommending or explaining product and service features that are best suited to the customer's needs. You'll successfully resolve complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge. You'll build sustainable relationships of trust through open and interactive communication, collaborate with your teammates to come up with new initiatives to surprise & delight our customers, and coordinate closely with your teammates to ensure support is covered during all business hours. You'll also gather trends in issues and feedback and report them to your supervisor, work closely with the rest of the support team to ensure there is coverage during all business hours, and be a champion of arenaflex.
What We Can Offer You
While this position is completely virtual, we are only pursuing candidates in Ottawa and surrounding cities. We offer a flexible Paid Time Off program, Fullscript's RRSP match program, Stock Options, Custom benefits package (medical, dental, vision) with RRSP, Discount on Fullscript catalog of products for family & friends, Training budget and company-wide learning initiatives, and Employee Wellness Programs.
Why arenaflex?
Great work happens when people are supported, challenged, and inspired. Here, you'll be part of a team that:
- Values innovation—we push boundaries and always look for better ways.
- Supports growth—through learning, mentorship, and meaningful work.
- Cares about balance—with flexible work options and time off when you need it.
Apply Now
Let's build the future of healthcare, together. arenaflex is an equal-opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request—email [[email protected]](mailto:[email protected]) for support. Before joining the team, all candidates who receive and accept an offer will complete a background check. We use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S.
Additional Information
* MORE INFO: [www.arenaflex.com](http://www.arenaflex.com)
- Follow us on social media @[arenaflexHQ](https://www.instagram.com/arenaflexhq/?hl=en)
- IN THE NEWS: [arenaflex acquires Rupa Health](https://arenaflex.com/blog/arenaflex-acquires-rupa-health)
- [Let's make healthcare whole](https://youtu.be/ebcF2Vz3xf8)
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