Experienced Customer Support Specialist I – Proprietary Case Management System Support
At arenaflex, we're dedicated to delivering cutting-edge, people-centered technology backed by exceptional customer service, technical support, and the highest standards of security and data compliance. As a leading provider of software solutions for vocational counsellors and the individuals they serve, we're committed to empowering people with the tools they need to succeed. We're seeking an experienced Customer Support Specialist I to join our team, providing top-notch support to our customers and helping them get the most out of our proprietary case management system. As a key member of our support team, you'll be responsible for troubleshooting support issues, utilizing internal and external tools to achieve positive outcomes for our customers, and demonstrating the ability to adapt to an ever-changing software development life cycle.
About arenaflex
arenaflex is a dynamic and innovative company that's been leading the way in delivering software solutions for vocational counsellors and the individuals they serve since 1981. We're proud to be part of the Aspire Software portfolio, which operates and manages Valsoft's global portfolio of wholly owned software companies. Our commitment to an accessible future and exceptional customer service has earned us a reputation as a trusted partner in the industry.
What You'll Do
As a Customer Support Specialist I, you'll be responsible for:
- Troubleshooting support issues of our proprietary case management system
- Utilizing internal and external tools to achieve positive outcomes for our customers
- Assisting on-premise and hosted customers in updating and maintaining their systems, including add-on products to meet federal reporting or accessibility requirements
- Demonstrating the ability to adapt to an ever-changing software development life cycle, including modern technologies and requirements
- Maintaining quality case documentation, including formatting standards and styles
- Maintaining case movement expectations
- Understanding specifications and basic code reading skills
- Communicating clearly for assigned duties both written and spoken
- Providing timely updates on assigned work to relevant stakeholders
Supervisory Responsibilities
This role has no supervisory responsibilities.
Requirements
To be successful in this role, you'll need:
- High school diploma or GED required
- Associate Degree or equivalent years of experience
- 2 years' experience in customer support
- Previous experience supporting a proprietary database software
- Basic understanding of relational database management systems (RDBMS)
- Basic understanding of the software development life cycle (SDLC)
- Basic networking knowledge to include connectivity, TCP-IP, DHCP, DNS, LAN/WAN
- Basic understanding of Microsoft SQL Server to include creating basic select queries and reading stored procedures
- Basic understanding of Microsoft Internet Information Server (IIS)
- Basic understanding of analytics using Power BI or Tableau
- Basic Programming Skills or Visual Studio experience
- Familiarity with Vocational Rehabilitation
Preferred Qualifications
* Experience working with case management systems
- Knowledge of federal reporting requirements
- Experience with Microsoft Office, including Word, Excel, PowerPoint, and Teams
- Experience with project implementation support
Work Environment and Culture
As a remote work model, you'll have the flexibility to work from anywhere in the US. Our company culture values collaboration, innovation, and customer satisfaction. We're committed to providing a supportive and inclusive work environment that encourages growth and development.
Benefits
arenaflex offers a comprehensive benefits package, including:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
- Wellness Resources
- Short Term Disability
How to Apply
If you're passionate about delivering exceptional customer support and want to join a dynamic and innovative company, please submit your application. We're excited to hear from you!
Equal Employment Opportunity
arenaflex is an Equal Opportunity Employer. We're committed to diversity and inclusion in the workplace. If you require reasonable accommodations to perform any of the duties listed above, please contact [email protected].
Learn More
For further information about arenaflex, please visit our website at [www.arenaflex.com](http://www.arenaflex.com). Apply for this job