Experienced Customer Repair Support Specialist I – Instrument Management Services

At arenaflex, we're dedicated to delivering exceptional service and support to our customers, ensuring their medical devices and instruments are always ready for use. As a Customer Repair Support Specialist I, you'll play a vital role in our Instrument Management Services (IMS) team, providing onsite services to customers within a geographical market. Your expertise will help reduce device and instrument repairs, improve customer retention, and drive business growth.

About arenaflex

arenaflex is a leading provider of medical technology and services, committed to improving patient outcomes and enhancing the healthcare experience. With a strong focus on innovation, quality, and customer satisfaction, we're shaping the future of healthcare. Our team of experts is passionate about delivering exceptional service, and we're looking for like-minded individuals to join us on this journey.

Job Summary

As a Customer Repair Support Specialist I, you'll be responsible for providing onsite services to IMS customers, including analysis, problem-solving, and customer engagement. Your primary goal will be to reduce device and instrument repairs, ensuring surgery readiness and improving customer retention. You'll work closely with internal teams and customers to evaluate processes, communicate effectively, and collaborate on solutions.

Key Responsibilities

* Review and perform basic analysis on repair trending data to identify areas for improvement

• Provide analysis of repair trending and solution delivery to customers, ensuring they understand the root causes of issues and the steps being taken to resolve them
• Lead Proactive Maintenance Inspections (PMI) for service portfolio assets, ensuring that devices and instruments are properly maintained and serviced
• Receive and send out instruments or devices requiring repair, tracking the send/receive repair process to ensure timely resolution
• Ensure instrument/device inspection for maintenance, identifying potential issues before they become major problems
• Establish business relationships with customers, building trust and rapport to drive long-term partnerships

Requirements

* Bachelor's degree in a related field, such as engineering, business, or healthcare

• 1-2 years of experience in a customer-facing role, preferably in a medical device or healthcare services company
• Strong analytical and problem-solving skills, with the ability to interpret data and identify trends
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and retention
• Valid driver's license and reliable transportation, as you'll be required to travel to customer sites

Benefits

* Vehicle Reimbursement Plan to support your travel needs

• Cell Phone Stipend to help you stay connected on the go
• Robust Training Program to help you develop your skills and knowledge
• Paid Time Off to ensure you have a healthy work-life balance
• Comprehensive Healthcare, Dental, and Vision Benefits to protect your well-being
• Long/Short Term Disability Coverage to provide peace of mind
• 401(k) with a Company Match to help you plan for your future

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Repair Support Specialist I, you'll have opportunities to:

• Develop your analytical and problem-solving skills through our robust training program
• Build strong relationships with customers and internal teams, driving business growth and retention
• Take on additional responsibilities and leadership roles, such as leading PMI teams or mentoring new employees
• Pursue advanced education or certifications, such as Six Sigma or Lean, to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment, with a strong focus on innovation and customer satisfaction. Our team is passionate about delivering exceptional service, and we're committed to creating a positive and inclusive work environment. You'll have the opportunity to work with a talented team of experts, collaborate on exciting projects, and contribute to the growth and success of our company.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills. We can't wait to hear from you! Apply for this job