Experienced Day Shift Customer Technical Support Specialist – Hybrid Role with Remote and On-Site Opportunities

At arenaflex, we're committed to delivering exceptional customer experiences and innovative solutions that drive business success. As a key member of our high-performing team, the Experienced Day Shift Customer Technical Support Specialist will play a vital role in resolving technical issues efficiently while ensuring a positive user experience. If you're a proactive, technically adept, and customer-focused individual who thrives in a mission-driven environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower organizations to achieve their goals. With a strong commitment to customer satisfaction and employee development, we've built a culture that values collaboration, innovation, and continuous learning. Our team members are passionate about delivering exceptional results and making a meaningful impact in the industries we serve.

Key Responsibilities

As an Experienced Day Shift Customer Technical Support Specialist, you will be responsible for:

• Creating and managing work orders to request or route information for users using internal systems.
• Interfacing with cross-functional team network services, software engineering, and applications development to resolve service issues and identify root causes.
• Providing first and second-tier technical support for end users of company products and services.
• Using automated information systems to analyze and resolve routine technical issues.
• Reviewing, sorting, and prioritizing incoming technical requests—both verbal and computer-generated for appropriate response and action.
• Escalating unresolved or complex problems to senior technical support when necessary.
• Fulfilling user requests for information and training related to system databases and tools.
• Maintaining and updating training and support documentation using company-approved tools.

Essential Qualifications

To be successful in this role, you will need:

• High School diploma or equivalent and 1 year of experience in a related field.
• Prior call center experience is required.
• Strong time management capability with the ability to focus on the issue at hand.
• In-depth knowledge of IT operations and incident management processes.
• Familiarity with cloud architecture and best practices.
• Excellent interpersonal and communication skills.
• Experience running a 24x7x365 operations.
• Ability to work on a shifting schedule and some weekend schedule.
• Must be a US Citizen.
• Must be able to obtain and maintain the required Agency Clearance.

Preferred Qualifications

While not required, the following qualifications will be beneficial in this role:

• Knowledge of ITIL as applied to enterprise operations and incident management.
• Understanding of networking, cloud, security, IT hardware, etc., in an IT infrastructure environment.
• Familiarity with cloud architecture and best practices for deploying applications in the cloud.
• AWS Cloud Practitioner certification preferred.
• Exceptional problem-solving capabilities and use of judgment.
• Understanding of AWS services and cloud concepts, including EC2, S3, RDS, VPC, IAM, Lambda, and CloudFormation.

Skills and Competencies

To excel in this role, you will need:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong time management and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Strong customer service skills.
• Ability to adapt to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their careers. As an Experienced Day Shift Customer Technical Support Specialist, you will have opportunities to:

• Develop your technical skills and knowledge through training and professional development programs.
• Take on new challenges and responsibilities as you grow in your role.
• Collaborate with cross-functional teams to deliver innovative solutions and services.
• Participate in company-sponsored training and development programs.
• Enjoy a competitive salary and benefits package.

Work Environment and Company Culture

arenaflex is a hybrid organization that offers a mix of remote work and occasional on-site support. Our team members are passionate about delivering exceptional results and making a meaningful impact in the industries we serve. We value collaboration, innovation, and continuous learning, and we're committed to creating a work environment that is inclusive, diverse, and supportive.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary and bonus structure.
• Comprehensive health insurance package.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Access to cutting-edge technology and tools.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive. Apply for this job