[Remote] Service Contract Administrator
Note: The job is a remote job and is open to candidates in USA. BD is one of the largest global medical technology companies in the world, and they are seeking a Service Contract Administrator to join their Service Sales organization. This role is responsible for providing operational excellence and support for contract execution, pricing integrity, and CRM accuracy, ensuring timely and compliant service contract management.
Responsibilities
- Provide responsive, high‑quality support to the Service Sales organization by managing incoming contract‑related requests with speed, accuracy, and attention to detail
- Prepare, process, and manage service contract documentation, ensuring completeness, compliance, and timely turnaround to support customer interactions and revenue closure
- Serve as a steward of pricing and commercial governance, ensuring discount levels and approval processes are followed in accordance with established policies
- Support navigation of contract terms and conditions (T&Cs), coordinating reviews, approvals, and revisions with internal stakeholders as needed
- Maintain accurate contract, customer, and pricing data within CRM and related systems
- Support CRM data hygiene initiatives, including cleanup, validation, and ongoing governance to improve data quality and reporting integrity
- Assist with recurring sales reporting, dashboards, and ad hoc requests to support visibility into performance and pipeline activity
- Partner cross‑functionally with Sales, Field Service, Finance, Legal, and Operations to resolve issues and remove barriers to contract execution
- Identify opportunities to improve contract administration processes and turnaround times, contributing to enhanced customer and sales team experience
- Balance independent execution with active collaboration, maintaining close connection with the service sales team and key internal partners
Skills
- Bachelor's degree or equivalent professional experience
- Prior experience in contract administration, sales operations, order management, or a related commercial support role
- Strong attention to detail and commitment to accuracy, compliance, and process discipline
- Ability to manage multiple requests and priorities in a fast‑paced environment while meeting deadlines
- Comfortable enforcing policies, pricing guardrails, and approval processes with confidence and professionalism
- Proficient with CRM systems and standard business tools (e.g., Microsoft Office or similar)
- Strong written and verbal communication skills with the ability to collaborate across functions
- Self‑motivated and highly organized, with the ability to work independently in a remote environment
- Experience supporting a service sales, contracts, or recurring revenue business model
- Familiarity with pricing controls, discount governance, or commercial approval workflows
- Experience working with legal and finance teams on contract or T&C reviews
- Exposure to life sciences, healthcare, or capital equipment service environments
Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Company Overview
Company H1B Sponsorship