ES Fleet Operations Manager (Home Based, GB)

ES Fleet Operations Manager

Location: Home Based Salary: £63,000 – £68,000 plus Bonus and Company Car Hours: 40 hours per week

Ready to impact a better future?

As ES Fleet Operations Manager, you will provide strategic leadership, governance, and operational oversight for Fleet Operations across the Environmental Services portfolio. You will ensure services are delivered safely, compliantly, efficiently, and cost-effectively across multiple operational locations.

This is a senior leadership role accountable for delivering the fleet operations strategy, driving operational performance, managing key supplier relationships, and embedding a strong culture of safety, compliance, and continuous improvement.

You will play a critical role in achieving operational excellence, financial control, regulatory compliance, and service reliability while supporting sustainable business growth and customer satisfaction.

What you’ll do as ES Fleet Operations Manager

In this role, you will:

• Provide strategic leadership for Fleet Operations as part of the senior management team
• Lead safe, compliant, and efficient fleet maintenance operations across multiple sites
• Deliver operational plans aligned to organisational and contract objectives
• Ensure full compliance with Operator Licence, statutory, and regulatory requirements
• Lead, develop, and support Transport Managers and operational teams to deliver consistent performance
• Build strong relationships with customers, regulators, and suppliers to maintain high service standards
• Manage fleet maintenance budgets and control operational and parts expenditure
• Monitor performance across all locations and implement corrective action where required
• Drive operational improvement, efficiency, and service reliability
• Promote a strong safety culture and ensure effective risk management across operations

Does this sound like you?

You’ll be well suited to this role if you have:

• Strong leadership experience managing multi-site fleet maintenance or workshop operations
• Industry recognised Engineering qualification and Transport Manager CPC in road haulage
• In-depth knowledge of fleet maintenance, compliance, and regulatory requirements (including Operator Licence obligations)
• Proven ability to lead operational teams and deliver high performance across multiple locations
• Strong financial and commercial awareness, including budget and cost management
• Experience managing third-party suppliers and service delivery
• Ability to implement operational standards, performance frameworks, and improvement initiatives
• Excellent problem-solving, decision-making, and risk management capability
• Strong communication and stakeholder management skills
• Experience working within regulated transport or fleet environments
• Demonstrable track record of delivering operational performance, compliance, and change

Vetting and checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

As one of the top 1% of international employers, we offer a supportive and inclusive workplace where leaders are invested in your development. From mentoring and training to clear progression pathways, we provide the tools and opportunities to help you build a long-term career with us.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme
• Company car: A company car or cash alternative
• Private medical insurance
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.  

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.