Experienced Customer Service/Ramp Agent – Airport Operations and Passenger Support

Join the arenaflex family and take off on your next career adventure in the dynamic world of airport operations and passenger support. As a key member of our team, you will play a vital role in ensuring the smooth and efficient delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. With a strong focus on customer service, safety, and compliance, we strive to be an exceptional leader in our industry, serving our customers with excellence in 164 airport locations, 18 countries, and on 5 continents.

About arenaflex

arenaflex is a leading provider of airport services, dedicated to delivering exceptional customer experiences and operational excellence. Our team of experts in cargo, passenger, ramp handling, and technical services work tirelessly to ensure that every flight takes off on time, every piece of luggage is delivered safely, and every customer receives the highest level of service. With a commitment to innovation, safety, and sustainability, we are shaping the future of airport operations and passenger support.

Job Summary

As an Experienced Customer Service/Ramp Agent, you will be responsible for supporting both ramp operations and passenger services at the airport. Your duties will include loading and unloading baggage and cargo, marshaling aircraft, operating ground support equipment, and assisting passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries. This role requires strong attention to safety, compliance with airport regulations, and excellent customer service skills to ensure smooth and efficient airport operations.

Responsibilities

• Load and unload baggage and cargo from aircraft efficiently and safely

• Marshal aircraft to and from gates using hand signals and communication equipment
• Operate ground support equipment such as tugs, belt loaders, and forklifts
• Conduct pre- and post-flight safety inspections of equipment and ramp areas
• Coordinate with flight crews, ground control, and team members for smooth operations
• Fill aircraft water tanks and ensure proper servicing levels
• Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
• Maintain cleanliness and organization of the ramp area, adhering to safety protocols
• Complete required flight paperwork, including weight and balance reports
• Assist with emergency situations, such as equipment failures or medical incidents
• Work in various weather conditions, including extreme heat, cold, and rain
• Follow all airport safety and security regulations and report any safety hazards
• Make reservations, issue tickets and itineraries, and compute fares for passengers
• Handle baggage check-in, collect excess baggage charges, and provide general travel information
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage
• Determine flight close-out times and complete necessary flight documentation for accuracy
• Handle post-departure procedures, including invalidating tickets and finalizing reports
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel

Minimum Requirements

• High school diploma or GED equivalent

• At least 1 year of experience in customer service or related field
• Ability to work varied shifts, including weekends, holidays, and nights
• Strong verbal and written communication skills
• Ability to lift and handle baggage weighing up to 50 lbs
• Basic computer proficiency, including the ability to input data and use relevant software
• Familiarity with airport regulations and procedures
• Ability to pass background checks and comply with airport security requirements
• Ability to fluently speak, read, and write the English language
• *This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.*

Preferred Skills

• Previous experience in an airport, airline, or logistics environment

• Knowledge of ticketing, reservations, and fare calculation systems
• Experience handling lost and found procedures or baggage claims
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced, high-pressure environment
• Knowledge of international shipping and airfreight documentation
• Proficiency in a second language for assisting international travelers
• Strong conflict resolution and problem-solving abilities

Physical Requirements/Working Conditions

• Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs

• Frequent standing, walking, and moving throughout the airport terminal or warehouse
• Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
• Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
• Manual dexterity required for handling documents, operating computers, and using two-way radios
• Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
• Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
• Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
• Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!

• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want arenaflex Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

Why Join arenaflex?

• Competitive salary and benefits package

• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible scheduling and work-life balance
• Access to cutting-edge technology and equipment
• Opportunities to work with a diverse and global team

How to Apply

If you are a motivated and customer-focused individual with a passion for airport operations and passenger support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We look forward to welcoming you to the arenaflex team! Apply to this job Apply for this job