Experienced Bilingual Customer Service and Sales Representative – Spanish-English – Remote USA Opportunity at arenaflex
Are you a passionate and results-driven individual with a flair for languages, customer service, and sales? Do you have a strong desire to grow your career in a dynamic and supportive environment? Look no further than arenaflex, a leading global customer experience technology and services company, as we seek an Experienced Bilingual Customer Service and Sales Representative – Spanish-English – Remote USA to join our team.
About arenaflex
arenaflex is a customer experience technology and services company that helps businesses build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. With a presence on six continents and a team of over 10,000 employees, we're committed to making customers happy and delivering exceptional service to our clients. Our company values are centered around customer focus, teamwork, and innovation, and we're proud to be an equal opportunity employer that values diversity and inclusion.
The Opportunity
As an Experienced Bilingual Customer Service and Sales Representative – Spanish-English – Remote USA, you'll be a key member of our team, responsible for providing exceptional customer service and sales support to our clients. You'll have the opportunity to grow your career and develop your skills in a dynamic and supportive environment, with access to a wide range of training and development resources.
Key Responsibilities
* Provide bilingual customer service and sales support to clients in Spanish and English
- Assist customers in understanding their coverages and selecting the right products and services to meet their needs
- Respond to customer inquiries with compassion and active listening, and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to upgrade products or services
- Meet or exceed sales targets and performance metrics
- Collaborate with team members to achieve business objectives and provide exceptional customer service
What You'll Bring to the Role
* Bilingual in English and Spanish (written and verbal)
- Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- High-speed internet (>25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- Strong customer service orientation (empathy, compassion, and listening skills)
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course (and you'll be paid for your time to boot)
- All state licensing exam fees covered by the company and yearly renewal of license provided by arenaflex as your employer
- A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
You'll Report to
You'll report to a Team Lead, who will provide guidance, support, and coaching to help you achieve your goals and develop your skills.
About arenaflex
arenaflex is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through arenaflex Digital, our digital consultancy that designs and builds human-centric, tech-enabled, insight-driven customer experience solutions for clients and arenaflex Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
Company Size
arenaflex is a large company with over 10,000 employees worldwide.
Industry
arenaflex operates in the customer experience technology and services industry.
Founded
arenaflex was founded in 1982.
Website
Learn more about arenaflex at [www.arenaflexjobs.com](http://www.arenaflexjobs.com).
How to Apply
If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflexjobs.com](http://www.arenaflexjobs.com) to learn more about the role and submit your application.
Equal Opportunity Employer
arenaflex is an equal opportunity employer that values diversity and inclusion. We're committed to creating a workplace that's inclusive and respectful of all employees, and we welcome applications from diverse candidates.
Benefits
arenaflex offers a comprehensive benefits package that includes:
- Retirement/Pension Plans
- Medical, Dental, and Vision
- Performance bonus
- Life Insurance
- Flexible Spending Accounts
- Work From Home
- Parking
- Paid Holidays
- Employee Events
- On-Site Cafeteria
- Flexible Schedules
- Prescription Drug Coverage
- Maternity/Paternity Paid Leave
- Vacation/PTO
- Paid sick days
- Long Term Disability
- Merchandise Discounts
- Professional Development
- 401K
- Game Rooms
- Employee Referral Program
- Tuition Reimbursement
Skills
arenaflex is looking for candidates with the following skills:
- Broadband
- Career Development
- Coaching
- Consulting
- Customer Experience
- Customer Support/Service
- Diversity
- English Language
- HIPAA (Health Insurance Portability and Accountability Act)
- Health Insurance
- High School Diploma
- Insurance
- Licensing
- Multilingual
- Needs Assessment
- Online Chat
- Problem Solving Skills
- Sales
- Service Delivery
- Short Messaging Service (SMS)
- Spanish Language
- Team Lead/Manager
- Training/Teaching
- Video Chat
- Webcams
- Work From Home
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