Experienced Customer Service Representative with Hungarian Language Skills – Join arenaflex Team
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading global brand, we're committed to innovation, quality, and customer satisfaction. We're now seeking an experienced Customer Service Representative with Hungarian language skills to join our dynamic team in Katowice, Poland.
About arenaflex
arenaflex is a renowned global brand that has been revolutionizing the world of consumer products for decades. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner for millions of customers worldwide. With a strong presence in over 100 countries, we're constantly pushing the boundaries of what's possible in the world of consumer products.
Job Summary
As a Customer Service Representative with Hungarian language skills, you'll play a vital role in delivering exceptional customer experiences that exceed our clients' expectations. You'll be responsible for handling incoming and follow-up customer enquiries via phone, web form, or web chat, providing technical troubleshooting support and guidance, and resolving complaints and issues efficiently and effectively. If you're passionate about delivering outstanding customer service and have a strong background in customer-facing roles, we want to hear from you!
Key Responsibilities
• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
- Follow established procedures to address customer needs promptly and professionally.
- Process warranty claims and coordinate repair services for customers.
- Provide technical troubleshooting support and guidance.
- Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
- Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
- Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.
Our Requirements
• C1/C2-level proficiency in Hungarian language, both written & verbal
- B2 English language skills
- Proven experience in a Customer Service role, ideally within consumer products
- Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)
- Competence in Microsoft Office
- Ability to empathize with customers while maintaining an objective perspective
- Excellent telephone manner and ability to handle queries quickly and efficiently
- Team-oriented with a positive attitude and ability to support colleagues
Optional Qualifications
• High school graduate or similar
- Previous experience in customer service with or in a Contact Centre
- Experience in complaint handling to ensure customer satisfaction
- Familiarity with Social Media and/or E-Commerce platforms
- Experience in cross-selling or up-selling product
- Interested in new technologies such as AI
What We Offer
• Work in a modern office at Global Office Park, right in the heart of Katowice.
- Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
- Attractive bonus for recommending your friends to work with us.
- Friendly, international work environment.
- Many opportunities for career development.
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who share our values and passion.
Compensation and Benefits
We offer a competitive salary and benefits package, including private medical care, life insurance, and language training. Our attractive bonus scheme rewards our team members for their hard work and dedication.
How to Apply
If you're passionate about delivering outstanding customer service and have a strong background in customer-facing roles, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Location
Our office is located at Global Office Park, Building A2, Floors 10-13, Katowice, Poland.
Language Requirements
English (Required), Hungarian (Required)
Time Type
Full-time
Equal Opportunities Employer
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates.
Job Type
Full-time
Experience
Customer Service: 1 year (Required)
Education
High school graduate or similar (Preferred)
Language
Hungarian (Required), English (Required)
Work Location
Katowice, Poland
Work Type
Full-time Apply for this job