Customer Experience Analyst – arenaflex Technologies
Join arenaflex Technologies, a pioneering FinTech company, as we revolutionize the financial services industry with innovative, customer-centric solutions. As a Customer Experience Analyst, you will play a vital role in shaping the future of financial technology, ensuring that our customers receive exceptional service and support.
About arenaflex Technologies
arenaflex Technologies is a leading provider of in-store and e-commerce lease-to-own solutions, with a rich history spanning over 20 years. As a subsidiary of PROG Holdings (NYSE: PRG), we have established ourselves as a FinTech industry leader, known for our innovative approach, commitment to simplicity, and dedication to valuing all people. Our team of entrepreneurs and technologists is driven by a passion for disrupting traditional markets and delivering cutting-edge alternative credit products to the next generation of consumers.
About Four Technologies
Four Technologies, a subsidiary of PROG Holdings (NYSE: PRG), is a Miami-based financial technology company founded in 2018. Our innovative platform, Four, enables shoppers to split purchases into four interest-free installments, while helping retailers drive higher conversion, larger average order values, and stronger revenue growth. Learn more about our mission and vision at paywithfour.com.
Job Summary
We are seeking a highly skilled and empathetic Customer Experience Analyst to join our team at Four Technologies. As a Customer Experience Analyst, you will be responsible for assisting customers with complex issues on a daily basis through email, chat, and other channels. You will handle dozens of messages daily, elevate issues requiring attention and improvement, and display customer-first and teamwork-centric attitudes.
Key Responsibilities
* Help customers solve critical issues with using Four's services
- Display empathy and build rapport with customers
- Consistently have an eye toward improving the experience for our customers
- Be Four's ears for customer issues and suggestions
- Be a voice for Four by delivering a world-class customer service experience
Essential Qualifications
* 3 or more years of exemplary customer service experience
- Experience with dedicated customer service platforms (Zendesk, Intercom, etc.)
- Attention to detail, process-oriented
- Able to work at high speeds while maintaining accuracy and tone
- Experience working remotely
- Experience proactively raising tech issues, bugs, and feature requests for dev/engineering teams to focus on, and knowing what is relevant and urgent
- Experience supporting and troubleshooting mobile app-based products
- Ability to thrive in a fast-paced, startup-like environment
Preferred Qualifications
* Experience with customer relationship management (CRM) software
- Knowledge of financial services and products
- Experience working with diverse customer segments
- Ability to analyze and resolve complex customer issues
- Experience with data analysis and reporting
- Ability to communicate effectively with cross-functional teams
What We Offer
* Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Hours
- Diversity Alliance Resource Groups
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job-required equipment and services
Work Environment and Culture
As a remote employee, you will have the flexibility to work from anywhere in the US. Our team is passionate about disrupting traditional markets and delivering cutting-edge alternative credit products to the next generation of consumers. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.
Career Growth Opportunities and Learning Benefits
arenaflex Technologies is committed to the growth and development of our employees. We offer a range of training and development programs, including on-the-job training, mentorship, and professional certifications. Our team is passionate about learning and growth, and we encourage employees to take ownership of their career development.
Compensation and Benefits
arenaflex Technologies offers a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits. Our benefits package includes full health benefits, medical, dental, vision, and life insurance, as well as paid parental leave and paid time off. We also offer a company-matched 401k plan, tuition reimbursement, and charitable gift matching.
How to Apply
If you are a highly skilled and empathetic customer service expert with a passion for financial technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex Technologies is an equal employment opportunity employer and welcomes diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where arenaflex Technologies does business. Apply for this job