Experienced Customer Assistance Representative – Airport Operations

Join arenaflex, a world-renowned airline, and embark on a journey of growth, exploration, and self-discovery. As a Customer Assistance Representative, you will be the face of arenaflex, providing exceptional service to our valued customers while navigating the fast-paced environment of a bustling airport. If you're ready to take on new challenges, learn new skills, and advance your career, we invite you to apply for this exciting opportunity.

Why You'll Love This Job

As a Customer Assistance Representative, you will be responsible for interacting with customers in a courteous, efficient, friendly, and professional manner. You will be the first point of contact for many of our customers, and your role will be crucial in ensuring that their travel experience is seamless and enjoyable.

Key Responsibilities

The following are the essential functions of the job:

• Greet customers when they enter the airport or arrive in the ticket area, providing a warm and welcoming smile
• Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
• Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts
• Service and maintain kiosk machines, ensuring they are functioning properly and efficiently
• Troubleshoot kiosk technology issues, identifying the source of problems and communicating with IT to resolve them
• Verify that customers' carry-on baggage complies with FAA/arenaflex policies, including size and quantity
• Verify and clear travel documents, such as passports and visas, for customers traveling internationally
• Assist customers with checked baggage processing, including completing credit card transactions and self-tagging
• Queue lines in ticket counter areas based on departure times or type of assistance needed
• Accept and activate customers' self-tagged baggage at the activation station
• Physically move baggage throughout the ticket counter area, ensuring it reaches its destination efficiently
• Assist customers with checking their assistive devices, sporting equipment, and other oversized items
• Refer customers to customer service agents when necessary
• Perform clearance and verification of documents at kiosks
• Assist with the physical movement of non-ambulatory customers, ensuring their safe and comfortable travel experience
• Provide customers with gate information and directions, ensuring they reach their destination on time
• Perform paging activities, such as announcing forgotten items or asking customers to return to locked bags
• Complete job-relevant trainings and adhere to government regulations, company policies, and performance standards

All You'll Need for Success

To be successful in this role, you will need:

• A high school diploma or GED or international equivalent
• Must be 18 years of age or older
• Read, write, fluently speak, and understand the English language
• Bilingual language skills may be required in some locations
• A valid driver's license, as required by local authorities
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be authorized to work in the U.S.

Preferred Qualifications

While not required, the following qualifications will be beneficial in this role:

• Working knowledge of Sabre or any other Passenger Service System
• Previous face-to-face customer service experience
• Working in a fast-paced environment

What You'll Get

As a valued member of the arenaflex team, you will enjoy a range of benefits, including:

• Travel Perks: Explore the world with our global network of over 6,800 daily flights to 365 destinations
• Health Benefits: Enjoy comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits and flexible spending accounts
• Wellness Programs: Take advantage of our wellness programs, providing you with the tools, resources, and support you need to be your best self
• 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year
• Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Feel Free to Be Yourself at arenaflex

At arenaflex, we value diversity and inclusion, and we strive to create a work environment that is welcoming and inclusive for all. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Travel to the Interview and Relocation Expenses

Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

Expected Salary

The expected salary for this role is competitive and will be discussed during the interview process.

Location

This role is based in Phoenix, AZ, and requires the ability to work in a fast-paced airport environment.

Apply Now!

If you're ready to embark on a new journey and become a part of the arenaflex team, apply now! Apply for this job