Experienced Inbound Customer Service Representative – Tax Industry Expertise

At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact on our community. As the largest tax collector in Pennsylvania, we're committed to providing top-notch service to our taxpayers. We're now hiring Inbound Customer Service Representatives to join our dynamic team in Bangor, PA!

About arenaflex

arenaflex has been a trusted partner in our local communities for over 80 years, providing innovative tax solutions and exceptional customer service. Our dedication to our communities is just as important as our dedication to our employees. We're proud to offer a supportive team environment, extensive on-the-job training, and resources to contribute to your overall success.

Job Summary

As an Inbound Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and finding solutions to better serve our taxpayers. You'll enjoy a challenging and rewarding career with opportunities for growth and development. If you're a motivated and customer-focused individual who enjoys problem-solving and learning new things, we encourage you to apply!

Key Responsibilities

* Answer phones in a busy call-center environment, providing timely and positive communication with customers

• Use problem-solving skills to answer difficult taxpayer inquiries and navigate multiple accounts and software programs
• Exhibit patience and understanding when handling taxpayer issues, maintaining a positive and professional demeanor
• Meet personal, company, and client production goals, ensuring high-quality service and timely resolution of issues
• Collaborate with colleagues to share knowledge and best practices, contributing to a supportive and dynamic team environment

Schedule and Location

* Full-time schedule, Monday - Friday, 8 am - 4:30 pm

• No weekends!
• On-site in our Bangor, PA office, with the option to work from home in a hybrid environment after initial training (~4 months)
• Flexible scheduling to accommodate business needs and performance

Pay and Benefits

* Competitive hourly rate: $15.20/hour

• Monthly bonus opportunity on top of hourly rate
• NEW HIRE BONUS!
• On-the-job, paid training to help you succeed
• Comprehensive benefits package, including:

+ Medical, Dental, Vision, and Life Insurance + Paid Holidays, Vacation, Sick, and Personal Time + Wellness Program, including physical, emotional, and financial wellness + 401(k) with Profit Sharing + Employee Assistance Program + Voluntary Benefit Plans + FSA and HSA Options + Casual business work environment

Requirements

* High School Diploma or equivalent

• Minimum 1-3 months related experience and/or training
• Excellent attitude and communication skills
• Computer and keyboarding skills
• Willingness to learn a wealth of Pennsylvania tax information
• Prior clerical experience and/or customer service experience is helpful but not required

Why Work for arenaflex?

* Be part of a company that's been supporting your local communities for over 80 years

• Enjoy a supportive team environment and extensive on-the-job training
• Contribute to your overall success with resources and opportunities for growth and development
• Take pride in delivering exceptional customer experiences and making a positive impact on our community

How to Apply

If you're a motivated and customer-focused individual who enjoys problem-solving and learning new things, we encourage you to apply! Visit our website or click the link below to submit your application. Apply to this job arenaflex is an equal opportunity employer and E-Verify employer. All positions are subject to a clean drug screen and successful background check, including professional references. Apply for this job