Senior Analyst, Customer Insights – Transforming Healthcare through Data-Driven Insights

Are you passionate about harnessing the power of data to drive meaningful outcomes in healthcare? Do you thrive in a fast-paced, collaborative environment where innovation and creativity are valued? Look no further than arenaflex, a leading Population Health and Analytics software company dedicated to transforming the healthcare industry. We're seeking an experienced Senior Analyst, Customer Insights to join our high-growth team and contribute to the development of actionable insights that advance care and research, drive strategic growth, and achieve financial success.

Why This Role Matters

As a Senior Analyst, Customer Insights, you'll play a critical role in helping arenaflex customers unlock more from their data. You'll work closely with our customers to understand their goals and objectives, and translate those into concrete deliverables that drive business value. With a strong background in healthcare analytics, you'll develop data models to support Behavioral Health performance monitoring at a population level, deliver customer-facing dashboards, and collaborate with cross-functional teams to drive project management, road mapping, and analytics product ideation.

What Success Looks Like

In the first 3 months, you'll gain a deep understanding of arenaflex's data model, data ingestion process, and GA Options, as well as our Analytics team's reporting tools (SQL database, Redshift, QuickSight BI product). You'll become an expert in your core client's performance reporting needs, onboard with your core teammates, and start building value-add reporting for our customer base. In the next 6 months, you'll be building value-add reporting for multiple customers, providing direct support to clients with technical healthcare subject matter expertise and coaching, and consistently bringing thought leadership to the creation of analytics products. In the first year, you'll maintain strong support for your core client, while expanding your portfolio to multiple customers, become a self-sufficient subject matter expert on arenaflex's analytics product, and proficiently manage multiple customer projects with on-time deliverables of creative insights.

What You'll Be Doing

As a Senior Analyst, Customer Insights, you'll:

• Develop data models to support Behavioral Health performance monitoring at a population level
• Deliver customer-facing dashboards, utilizing Amazon's QuickSight Product
• Help support project management, road mapping, and analytics product ideation for multiple customers
• Collaborate with talented colleagues – Product Managers, Analysts, and Data Scientists – across teams

What You'll Bring

To succeed in this role, you'll need:

• 3+ years of healthcare analytic experience
• Experience and familiarity with medical economics and quality
• Comfortable speaking with clients about their goals / objectives and translating those into concrete deliverables
• Experience analyzing claims data
• Experience with project planning and timeline management on complex analytic projects
• Ability to query and manipulate relational databases with SQL
• Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI
• Eagerness to learn, a detail-oriented mindset, and a creative approach to problem-solving

Would Love for You to Have

While not required, we'd love for you to have:

• Experience working at or with government agencies, behavioral healthcare providers
• A passion for communicating data through clear and compelling visual design
• Experience with healthcare quality measure specifications
• Experience with the AWS platform and writing Athena queries
• Advanced SQL skills or familiarity with other languages such as Python or R
• Experience using collaboration tools such as Jira and Confluence
• Experience using statistical modeling and/or machine learning

What You'll Get

As a Senior Analyst, Customer Insights at arenaflex, you'll:

• Contribute to high-visibility, high-impact customer innovation in Behavioral Healthcare monitoring at massive scale
• Analyze large data sets on arenaflex's custom data model built by analysts for analysts
• Create value-add IP, including predictive models, and quickly distribute it to arenaflex customers
• Support a variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity
• Be part of a collaborative team with decades of collective experience in population health and data science
• Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
• Enjoy a flexible, remote-friendly work environment with personality and heart
• Participate in employee-driven programs and initiatives for personal and professional development
• Be a member of the arenaflex and Barkadian Community
• Enjoy competitive compensation and amazing benefits, including flexible time off (FTO)

About arenaflex

arenaflex is a leading Population Health and Analytics software company dedicated to transforming the healthcare industry. We help innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We're passionate about helping our customers drive meaningful outcomes and are growing fast, emerging as a market leader in the highly competitive population health management software market.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from arenaflex, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under arenaflex's custodianship as well as arenaflex Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. Apply to this job Apply for this job