Experienced Student Assistant – Customer Assistance and Processing Unit (Remote)

Join arenaflex, a leading organization in education and financial aid, as we seek highly motivated and detail-oriented students to join our Customer Assistance and Processing Unit (CAPU) team. As a Student Assistant, you will play a vital role in providing exceptional customer service to students, parents, and the general public, while also gaining valuable experience in a fast-paced call center environment.

About arenaflex

arenaflex is the principal state agency responsible for administering financial aid programs for students attending public and private universities, colleges, and vocational schools in California. Our mission is to promote educational equity by making postsecondary education affordable for all Californians. We are committed to transforming lives by creating educational opportunities for the state's diverse population, driving its social and economic well-being to ensure a promising future for all.

Job Summary

We are seeking five Student Assistants to join our CAPU team, providing accurate, prompt, and courteous customer service in a high-volume call center environment. As a Student Assistant, you will be responsible for assisting students, parents, and the general public with their financial aid-related inquiries, while also maintaining accurate records and providing technical assistance. This is a part-time, temporary, non-benefited student position, with flexible workdays and hours, Monday – Friday, between 8 AM – 5 PM.

Key Responsibilities

* Provide exceptional customer service to students, parents, and the general public via incoming calls, emails, and written correspondence

• Utilize computer skills to document customer contacts and input information as instructed and applicable
• Perform general customer account maintenance and updates as appropriate
• Provide technical assistance and education regarding WebGrants4Students access, navigation, and browser/display issues
• Troubleshoot technical registration issues for WebGrants4Students related to error messages received, including the escalation of technical errors for additional research and resolution
• Handle sensitive calls from customers, including distressed and upset customers, in a professional manner and referring them to a supervisor as appropriate/instructed
• Ensure more complex calls and issues are escalated appropriately for resolution by an analyst or supervisor/manager
• Review and process a variety of the most difficult, sensitive in nature, semi-technical supplemental program forms
• Correspond/respond to customers via e-mail and take appropriate action(s) in response to written correspondence
• Work in a team and Business Process Improvement environment and make recommendations for continuous improvements
• Tracks and log student forms as well as gathers telephone statistics for the program as instructed

Essential Qualifications

* Currently enrolled as a college student attending classes during the regular term (Fall, Spring, and Winter, if applicable) at one of the accredited colleges or universities on our affiliation list

• Must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students
• Students declared major must match the major(s) listed in the job posting (Accounting, Business Administration, Communications Studies, Finance, Economics, Public Policy and Administration, Computer Science & Engineering, and Computer Information System)
• Ability to work in a call center environment where electronic records must be accessed and updated quickly and accurately
• Ability to demonstrate patience, tact, flexibility, and good organizational skills
• Ability to learn operational knowledge of program applications and computer systems
• Ability to learn the technical aspects of the program for completion of daily assignments, which include processing applications, and corresponding via phone and email
• Strong communication skills are required for this position

Preferred Qualifications

* Ability to speak and write Spanish

• Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility

Work Environment and Culture

As a Student Assistant at arenaflex, you will be working in a remote environment, with flexible workdays and hours, Monday – Friday, between 8 AM – 5 PM. You will be required to work according to the current arenaflex remote workplace policy and sign a arenaflex Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home.

Career Growth Opportunities and Learning Benefits

As a Student Assistant at arenaflex, you will have the opportunity to gain valuable experience in a fast-paced call center environment, while also developing your skills in customer service, technical assistance, and data entry. You will also have the opportunity to work in a team and Business Process Improvement environment, making recommendations for continuous improvements. arenaflex is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development.

Compensation, Perks, and Benefits

As a Student Assistant at arenaflex, you will receive a competitive hourly rate, with flexible workdays and hours, Monday – Friday, between 8 AM – 5 PM. You will also have access to a range of benefits, including:

• Flexible work schedule
• Opportunity to work in a remote environment
• Access to arenaflex's Work from Home Agreement
• Competitive hourly rate
• Opportunities for professional growth and development
• Supportive and inclusive work environment

How to Apply

To apply for this position, please complete all fields of the employment application, including your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section. Apply by June 30, 2025.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

Contact Us

For more information about this position, please contact our Human Resources department at [insert contact information]. We look forward to hearing from you!

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