Experienced Associate Customer Success Manager – School Fundraising and Spiritwear Order Management

At arenaflex, we're passionate about empowering schools across the nation to thrive through innovative and engaging fundraising services. As a vibrant, mission-driven organization, we're committed to fostering a culture where our team members feel empowered to achieve their full potential and make a positive impact on the world. Guided by our six virtues: Gratitude, Wisdom, Care, Courage, Grit, and Celebration, we believe in cultivating leaders who change the world. We're excited to introduce the Associate Customer Success Manager (CSM) role on our Gear team, designed as a training track to prepare you for a fully independent CSM role. As an Associate CSM, you'll play a vital entry-level role supporting school clients and learning the ropes of spiritwear order management. If you're detail-oriented, client-focused, and excited to kick-start your career in customer success, we invite you to join our team and embark on this exciting journey.

About arenaflex

arenaflex is a fun and exciting place to work, where every day brings new opportunities to make a difference. We serve elementary, middle, and high schools nationwide, offering a range of services from Fun Runs to a comprehensive school fundraising platform, from custom gear to product sales. We've proudly helped over 7,500 schools profit more than $600 million in much-needed funds. Our mission is to raise $1 billion for schools by 2027, and we're excited about every step we take toward this goal.

Key Responsibilities

As an Associate CSM on our Gear team, you'll have the opportunity to:

• Participate in a structured training program to prepare for the CSM role
• Shadow and learn from experienced CSMs in client communication, order management, and sales strategy
• Manage administrative aspects of spiritwear orders: quotes, mockups, invoices, and timelines
• Communicate with internal teams (design, product, operations) to ensure order accuracy and progress
• Support client accounts during team absences and begin taking ownership of simpler campaigns
• Maintain accurate records and support reporting on orders, client activity, and team performance
• Collaborate cross-functionally with sales, product, and creative teams to strengthen processes
• Contribute to the efficiency and scalability of the Gear team by reducing turnaround time and boosting team capacity

What You'll Bring to the Table

To succeed in this role, you'll need to bring the following skills and qualities:

• Bachelor's degree (or pursuing one) or equivalent work experience
• Clear, confident communication skills—both written and verbal
• Detail-oriented mindset with strong organizational skills
• Ability to take initiative and follow through reliably
• Adaptability and openness to feedback in a fast-paced environment
• Enthusiasm for learning and a desire to grow within the customer success field

Our Work Environment

At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our team members to thrive. Some of the benefits and perks you can expect include:

• Technology: A MacBook for your time at arenaflex & a monthly phone allowance
• Benefits: Medical, Dental, and Vision insurance, plus 401k matching
• Paid Time Off: 10 days PTO, 15+ observed holidays & business closed days, and paid parental leave
• Pay: $35,000-$40,000 base pay + commission

Why Join arenaflex?

At arenaflex, we're passionate about making a positive impact on the world. We believe that our team members are the driving force behind our mission, and we're committed to providing the support and resources you need to succeed. If you're looking for a challenging and rewarding career opportunity, we invite you to join our team and embark on this exciting journey.

How to Apply

If you're excited about the opportunity to join our team as an Associate CSM, please submit your application through our website. We can't wait to hear from you! [Apply Now](https://dailyremote.com/remote-job/associate-customer-success-manager-remote-3831357?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) [Apply to this Job](https://dailyremote.com/remote-job/associate-customer-success-manager-remote-3831357?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job