Experienced Customer Profit Strategist – Salon and Spa Business Growth
At arenaflex, we're on a mission to revolutionize the salon and spa industry by empowering businesses to thrive through our cutting-edge software solutions. As a fast-growing SaaS company, we're seeking a highly skilled and customer-obsessed Profit Strategist to join our dynamic Customer Profit Team. This role is perfect for someone who is passionate about working directly with customers, thinks on their feet, and can confidently lead conversations around strategy, structure, and outcomes.
About arenaflex
arenaflex is a fully remote, fun, and ambitious team that gets together every few months in person. We're a company that values innovation, collaboration, and customer satisfaction. Our goal is to become the #1 market leader in the salon and spa software industry, and we're looking for high-potential individuals who share our vision and are excited to be part of a winning team.
About the Role
As a Customer Profit Strategist at arenaflex, you'll play a critical role in helping our customers grow their profit through our most powerful tools – flows, memberships, packages, rebooking campaigns, and more. Your main job will be to run live customer calls, guide customers through flow creation, offer structuring, membership design, and seasonal campaign strategy. You'll think on your feet, every call is different, and the customer often doesn't know what they need until you uncover it with them.
Key Responsibilities
* Run ~6-8 customer calls per day helping business owners optimize for profit and efficiency using arenaflex tools
- Guide customers through flow creation, offer structuring, membership design, and seasonal campaign strategy
- Think on your feet – every call is different, and the customer often doesn't know what they need until you uncover it with them
- Follow up with leads from outreach campaigns and promo pushes to drive bookings and conversions
- Support with outbound messaging to key segments (e.g., expiring credits, missed opportunities, vertical-specific promos)
- Help track and manage pipeline in Airtable and Salesforce (don't worry, we'll train you up)
- Collaborate cross-functionally to build smarter processes, share customer insights, and refine what works
What We're Looking For
* 2+ years experience in customer success, onboarding, or sales-like environments
- Strong presentation and verbal communication skills – you can own a Zoom room
- Comfort navigating ambiguity – our calls don't follow a script, and no two are the same
- Confidence talking strategy – you're not afraid to ask questions, pitch ideas, or challenge assumptions
- Highly organized with a systems mindset (experience with Airtable, Notion, or Intercom is a plus)
- Ability to work independently, move fast, and handle multiple tasks without letting anything drop
- Bonus: industry experience (salon, medspa, wellness), or previous use of arenaflex
What You'll Love About arenaflex
* Health, dental, vision, life & LTD insurance
- Generous monthly wellness budget for gym memberships, yoga, etc.
- Premium subscription to the Calm app & One Medical membership
- Flexible and unlimited PTO
- 401k plan available (no matching)
- Employee stock option program
Why This Role Matters
This team is still early – but we're building something with serious momentum. Our job is to make sure customers actually use the powerful tools they're paying for – and when we do that right, they stay longer, grow faster, and make more money. You'll be on the frontlines of that. Helping businesses implement profit-driving strategies, refining our outreach and messaging, and shaping the future of this team alongside us.
Let's be honest…
This role isn't for someone who needs rigid structure or step-by-step instructions. You'll need to be self-directed, solutions-oriented, and comfortable navigating grey areas. We're figuring things out as we go, and we want someone excited by that – not overwhelmed by it.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history). If you're a motivated and customer-focused individual who is passionate about helping businesses thrive, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job