Experienced Customer Training Specialist – Empowering Customer Success at arenaflex
At arenaflex, we're revolutionizing the way organizations manage their maintenance operations. As a leading provider of Maintenance Management SaaS (CMMS) solutions, we empower the unsung heroes that support the world. Our platform is trusted by industry giants like General Mills, Unilever, and Rite Aid, who rely on us to streamline their maintenance operations, reduce costs, and equip their teams for success. What sets us apart? Our software is designed to be easy to use, and we truly care about the success of our customers. We see them as partners, not just another vendor. Our incredible team drives this success, consistently going above and beyond to deliver value. Now, we're looking for a talented Customer Training Specialist to join our team and help us take customer success to the next level.
About the Role
As a Customer Training Specialist at arenaflex, you'll play a critical role in ensuring our customers are empowered to leverage our platform to its fullest potential. You'll be responsible for developing and delivering one-to-many and self-serve training resources to support our customers at scale. Your expertise will help us create a world-class customer experience that delivers the right content to the right customer at the right time.
Responsibilities:
* Evaluate the customer journey by customer segment, leveraging customer feedback to determine the right mix of educational offerings and delivery mechanisms to maximize effectiveness.
- Deliver client-facing training and webinars that are easy to absorb across a wide variety of business and technical users across all levels of the organization.
- Plan, advertise, facilitate, and report on virtual training, including webinars, on-demand videos, learning hours, etc., to ensure customers are achieving value.
- Monitor training effectiveness and customer satisfaction, responding quickly to make improvements to content.
- Support new products/programs to ensure successful launch and adoption.
- Leverage data to assess the effectiveness of instruction and certify that users are proficient in technology use and are able to meet customer KPIs.
- Provide recurring status updates to the team and leadership on customer education program success criteria and progress on targeted learning outcomes.
- Partner with multiple departments, such as Marketing, Customer Success, Product, and Sales, to build a world-class customer experience.
Requirements:
* 2+ years of experience developing and delivering customer training programs, preferably in a SaaS or high-growth startup environment.
- Passion for ensuring a positive customer experience.
- A high degree of organization and proficiency in leveraging a variety of tools to develop learning resources (e.g., videos, webinars, articles, workshops, etc.) to support key learning programs.
- Excellent verbal and written communication skills with strong storytelling ability.
- Self-starter with the ability to work independently and handle multiple projects simultaneously.
- Excellent attention to detail and a commitment to accuracy and quality.
- Experience in building successful internal business relationships and facilitating external conversations at all levels.
- Ability to work in a dynamic environment where requirements are not always well defined and priorities change frequently.
- Ability to adjust priorities to work efficiently and meet deadlines.
- Fluency in Spanish is a plus.
Benefits:
* Competitive salary range of $60-80K depending on experience.
- Fully remote position with flexible hours.
- Stock options.
- Flexible PTO.
- 11 paid company holidays.
- Paid parental leave.
- Health, Dental, and Vision insurance.
- Employer-paid Basic Life insurance and Short-Term Disability insurance.
- Company contribution match for HSA and 401(k).
- Monthly employee wellness stipend.
- Opportunities for Learning and Development Reimbursement.
- Pet insurance.
Why Join arenaflex?
At arenaflex, we're solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there's no such thing as a perfect candidate. Our company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds, and so do our employees. If you're results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we'd love to hear from you.
How to Apply
If you're passionate about customer success and want to join a team that's revolutionizing the maintenance management industry, apply now to become a Customer Training Specialist at arenaflex. Apply for this job