Experienced Customer Success Manager, SME & Growth – Global Payments and Financial Platform
At arenaflex, we're revolutionizing the way businesses operate globally by providing a unified payments and financial platform. Our innovative solutions empower over 150,000 businesses worldwide to manage everything from business accounts, payments, spend management, and treasury to embedded finance at a global scale. As a Customer Success Manager, SME & Growth, you'll play a vital role in driving customer success, reducing churn, and identifying growth opportunities within your portfolio. If you're a technology-minded, Fintech enthusiast with a passion for delivering exceptional customer experiences, we want to hear from you.
About arenaflex
arenaflex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN, and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management, and treasury to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, arenaflex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
About the team
The SME & Growth Business team at arenaflex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.
What you'll do
As an arenaflex Customer Success Manager, SME & Growth, you will be the driving force behind reactivating customers, reducing churn, and identifying growth opportunities within your portfolio. You will be the bridge between the customer and the arenaflex team and will have an in-depth understanding of the customer's needs and goals and how arenaflex can support them.
- Identify upsell and cross-sell opportunities by analyzing customer data and usage trends
- Own the full sales cycle, from identifying sales opportunities to deal closing, within your book of accounts
- Proactively identify customers who are not actively using their accounts and develop tailored strategies to drive product adoption
- Analyze customer behavior and usage patterns to identify accounts at risk of churn and implement retention strategies
- Collaborate with cross-functional teams to enhance the customer experience and resolve issues promptly
Responsibilities
* Identify and pursue new business opportunities to drive revenue growth
- Develop and execute tailored sales strategies to meet customer needs and goals
- Build and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty
- Collaborate with internal stakeholders to ensure seamless delivery of customer solutions
- Analyze customer data and usage trends to identify opportunities for upsell and cross-sell
- Develop and implement retention strategies to reduce churn and improve customer lifetime value
Who you are
We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications
* At least 1-2 years of proven experience in a sales role with a strong track record of achieving targets
- You are results-driven and skilled at building sales pipelines to meet or exceed KPIs
- Strong verbal and written communication skills in both Cantonese (Chinese) and English
- A problem-solving mindset, with the ability to simplify complex challenges and provide creative solutions
- An analytical mindset with the ability to interpret data, trends, and client information to derive actionable insights
- A customer-first attitude, showing empathy and care in understanding and meeting customer needs
- Start-up and fintech experience is preferred
- Experience with Salesforce or similar CRM tools is highly regarded
Equal opportunity
arenaflex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at arenaflex is considered based on merit, qualifications, competence, and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
What we offer
* Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to apply
If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex. Apply for this job