Experienced Customer Support Specialist – Transforming Healthcare Delivery Experiences

At arenaflex, we're revolutionizing the way healthcare professionals and patients connect through our cutting-edge AI-powered platform. As a Customer Support Specialist, you'll play a vital role in delivering exceptional experiences to our users, helping us scale our support team, and driving real, lasting change in the healthcare industry.

About arenaflex

arenaflex was founded in 2018 with a mission to empower deeper understanding in healthcare. Our innovative platform transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we're setting the industry standards for the responsible deployment of AI across health systems. Our team of passionate and high-achieving individuals, including practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers, work together to make care more meaningful and effective. With offices in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh, we're committed to delivering exceptional products, services, and experiences to our customers.

The Role

As a Customer Support Specialist at arenaflex, you'll be the face of our company, setting the standard for what incredible customer experience looks like. You'll respond to customers with care and accuracy, helping build our support department to meet the growing demands of our business. Your expertise will be essential in troubleshooting problems, answering questions, and providing user feedback to our product and operational teams.

Key Responsibilities

* Delight our arenaflex users every day by providing timely support in troubleshooting problems and answering questions

• Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience
• Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
• Dig deep and be curious about solving complex issues

What You'll Bring

* A 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support-focused team

• A passion for interacting with customers and a willingness to work hard
• Great spoken/written communication skills and the ability to explain technical troubleshooting in an easy-to-understand manner
• Extreme organization skills, with the ability to manage multiple priorities at once, while maintaining attention to detail and quality
• A results-driven approach, with the ability to work with speed and flexibility
• Excellent computer skills and comfort with technology
• Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)
• Experience working in CRM/Ticketing systems with rigorous tracking

Ideally, You Have

* A background in healthcare or a related field

• Experience working in a fast-paced environment and a willingness to roll with the punches
• A growth mindset, with a desire to learn and develop new skills

Why Work at arenaflex?

At arenaflex, we're transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We're driving real, lasting change, with millions of medical conversations processed each month. Joining arenaflex means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Benefits and Perks

* Competitive compensation and equity grants for full-time employees

• Comprehensive health plans, including medical, dental, and vision coverage
• Generous time off, including 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Paid parental leave, including 16 weeks of paid leave for all full-time employees
• 401k and matching contributions to help invest in your future
• Pre-tax benefits, including Flexible Spending Accounts (FSA) and Commuter Benefits
• Learning and development budget, including yearly contributions for coaching, courses, workshops, conferences, and more
• Sabbatical leave, including 30 days of paid leave after 5 years of employment

Diversity & Inclusion

arenaflex is an equal opportunity employer. Diversity and inclusion are at the core of what we do. We actively welcome applicants from all backgrounds, including but not limited to race, gender, educational background, and sexual orientation.

Staying Safe – Protect Yourself from Recruitment Fraud

We're aware of individuals and entities fraudulently representing themselves as arenaflex recruiters and/or hiring managers. arenaflex will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the arenaflex recruiting team will come from an @arenaflex.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. If you're ready to make a meaningful impact alongside passionate people who care deeply about what they do, arenaflex is the place for you. Apply now to join our team and help us transform healthcare delivery experiences! Apply for this job