Experienced Full Stack Customer Success Manager – Growth & Strategic Account Management

At arenaflex, we're revolutionizing the way private markets operate by harnessing the power of technology. Our mission is to unlock the full potential of these markets, making them more accessible, efficient, and transparent. As a values-driven organization, we're committed to creating a better world through innovation and collaboration. If you share our passion for making markets work better through technology and are eager to contribute to a dynamic team, we invite you to join us on this exciting journey.

About arenaflex

arenaflex offers a unique work environment that blends flexibility with collaboration. Our teams are spread across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England, with physical offices in San Francisco, New York City, Mumbai, and Bangalore. We've invested heavily in digital-first operations, allowing our teams to work effectively from anywhere. This approach enables us to attract and retain top talent from diverse backgrounds and experiences.

About Your Role

As a Growth Customer Success Manager at arenaflex, you'll play a critical role in helping our customers achieve meaningful outcomes through our products and services. You'll be responsible for managing a large portfolio of small and mid-sized business clients, building strong, trust-based relationships while leveraging digital and programmatic engagement to drive product adoption, long-term satisfaction, and retention. You'll act as a strategic advisor, ensuring customers realize the full value of arenaflex as they grow. This role blends relationship management with data-driven decision-making. You'll proactively monitor account health, identify needs and opportunities, and deliver targeted enablement and insights to drive success at scale. Growth CSMs also play an active role in supporting renewals and identifying expansion opportunities, all while serving as the voice of the customer internally. Our team is passionate about delivering exceptional experiences and helping our customers thrive through a combination of human connection and scalable, strategic engagement.

Key Responsibilities:

* Manage a portfolio of 220+ client accounts, leading them through the customer journey following onboarding

• Own the success and health of your assigned clients by developing and deploying strategies aimed to increase customer value and optimize retention
• Build strong, trust-based relationships while leveraging digital and scaled engagement to drive product adoption and customer satisfaction
• Proactively monitor customer health and usage trends to identify risks and opportunities for growth
• Support and own renewal conversations and mid-contract escalations, while collaborating cross-functionally to identify and drive expansion opportunities
• Act as the voice of the customer internally, advocating for customer needs and influencing product and process improvements
• Develop advanced knowledge of the customer, product, and industry

Qualifications:

* 3 years of professional experience with at least 2 years of experience in a customer success or account management role, preferably in a SaaS environment

• Strong written and verbal communication skills, with the ability to convey complex information in a clear and understandable manner
• Experience interacting with a high volume of customers, with demonstrated skills in time management and prioritization
• Ability to analyze customer data and performance metrics to derive actionable insights
• Experience using data and technology to drive customer enablement, with preferred experience in Salesforce, Outreach, and Looker
• Demonstrated experience learning advanced knowledge on technical subject matters and curiosity to grow in knowledge
• Passion for contributing to the customer's success with a product or service
• Motivated by change and comfort with an evolving work environment
• Bachelor's degree or equivalent years of professional experience

What We Offer:

* A competitive base salary, variable bonus, and a variety of benefits

• Health, dental, and vision care for you and your family
• Life insurance and disability coverage
• Mental wellness coverage
• Fertility and growing family support
• Unlimited vacation in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• 401k retirement savings plan
• Healthcare FSA and commuter benefits programs
• Allowance to customize your work and technology setup at home
• Annual professional development stipend

Why Join arenaflex?

At arenaflex, we believe building a diverse workforce and an inclusive culture makes us a better company. We're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. If you're passionate about making markets work better through technology and are eager to join a dynamic team, we invite you to apply for this exciting opportunity. Apply now to become a part of arenaflex's journey to revolutionize private markets and create a better world through innovation and collaboration. Apply for this job