Experienced Customer Service Broker Experience Associate – Live Event Ticketing Industry Expert
At arenaflex, we're revolutionizing the way people experience live events by providing an unparalleled ticket marketplace. Since our inception in 2011, we've been dedicated to offering all-in pricing on tickets, making it easier for fans to find and purchase tickets to their favorite events. As a leading North American ticket marketplace, we're seeking a highly skilled and experienced Customer Service Broker Experience Associate to join our team.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about live events. We're a team of industry experts who are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our company culture is built on a foundation of collaboration, creativity, and a passion for excellence. We're proud to be a part of the live event industry and are excited to have you join our team.
Job Summary
We're seeking a highly skilled and experienced Customer Service Broker Experience Associate to join our team. As a key member of our customer service team, you'll be responsible for responding to broker support inquiries and maintaining relationships with professional ticket brokers. This is a full-time position that requires you to work weekends, evenings, and some holidays. If you're a customer service professional with a passion for live events and a knack for building strong relationships, we want to hear from you.
Key Responsibilities
* Respond to broker support inquiries via phone, email, and chat in a timely and professional manner
- Maintain relationships with professional ticket brokers, ensuring excellent customer service and building strong relationships
- Collaborate with internal teams to resolve complex issues and provide exceptional customer experiences
- Develop and implement process improvements to enhance customer service and broker relationships
- Stay up-to-date on industry trends and developments, providing insights and recommendations to improve our services
- Participate in training and development programs to enhance skills and knowledge
Requirements
* Must be located in Tennessee, Texas, or Oregon
- Minimum of 1+ years of customer service, sales, or client relations experience
- Bachelor Degree preferred
- Excellent written and verbal communication skills
- Technologically savvy
- Highly skilled at multitasking
- Live event ticketing software knowledge preferred
- Proficient using: Zendesk (or similar software); G-Suite Excel
Benefits
* Health Care Plan (Medical, Dental & Vision)
- Retirement Plan Contribution (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- $100 Monthly Stipend to Attend Live Events
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. We offer a range of benefits and perks that will help you thrive in your role, including:
- Opportunities for career growth and advancement
- Access to training and development programs to enhance your skills and knowledge
- A collaborative and dynamic work environment
- A comprehensive benefits package, including health care, retirement, and life insurance
- A $100 monthly stipend to attend live events and experience the magic of the live event industry
How to Apply
If you're a customer service professional with a passion for live events and a knack for building strong relationships, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you require accommodations during the application or interview process, please let us know and we'll do our best to support you.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat and look forward to hearing from you. [insert contact information] Thank you for considering arenaflex as your next career destination. We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job