Customer Success Associate - Key Accounts

About the role

At Inspectorio, the Key Accounts team is at the forefront of enabling customers to unlock the full value of our platform across quality, sustainability, and compliance functions.

As a Customer Success Associate, you’ll work closely with CSMs across enterprise accounts, gaining hands-on exposure to real implementations and customer engagements. You’ll report directly to a Senior CSM and follow a structured individual development plan designed to build your capabilities progressively. Enterprise accounts at this level involve long implementation cycles, multiple stakeholders, and high client expectations, this role requires someone who can operate with professionalism and sound judgment from day one.

What you'll do

• Support the Key Accounts team by driving operational efficiencies, process improvements, and cross-functional collaboration.
• Assist in Business Reviews and strategic check-ins with customers.

• Help prepare and present 360° views of customer health metrics and KPIs.

• Contribute to renewal and invoicing activities to ensure timely contract continuity.

• Support customer onboarding, configuration, and training aligned to their business processes.

• Help identify customer risks and blockers to adoption, and coordinate with the Senior CSM to resolve them effectively.

• Document customer insights and internal processes to ensure knowledge continuity across the team.

• Build working knowledge of customer business contexts through business analysis, process mapping, and participation in strategic reviews.

Qualifications

• Customer Relationship & Advocacy – Builds trust-based connections and supports the team in advocating customer needs internally.
• Based in Brazil, with full professional fluency in both Portuguese and English (written and verbal).
• 2 years minimum experience in customer success, account management, consulting, or a client-facing role in a SaaS or tech environment.

• Customer & Business Insight – Gathers and applies business context to improve outcomes and customer engagement.

• Platform & Technical Acumen – Learns to navigate Inspectorio’s platform, supporting client configurations and resolving usage challenges.

• Customer Journey Support – Assists with key lifecycle milestones including onboarding, engagement, and renewal.

• Effective Communication – Prepares materials for executive-level meetings and participates in strategic conversations.

• Adaptability & Growth Mindset – Embraces feedback and change, eager to grow and learn in a dynamic SaaS environment.
• Detail-oriented, organized, and able to manage multiple tasks simultaneously. Strong interpersonal skills and a customer-first mindset.

• Comfortable using AI tools (e.g., ChatGPT, Claude, Gemini) to improve personal productivity, drafting, summarizing, creating automations or preparing materials faster and with more consistency.

Benefits

Why it would be awesome to work with us

•  Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.

• ️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.

•  Project Ownership: You get to lead  the initiatives you're passionate about, professionally or socially.

•  Grow with us: We're invested in your personal and professional development.

• Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.

• Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
• Celebrate together: Enjoy remote and hub company and team  events that strengthen our bonds and build a fun culture.

Our Values

• EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.

• AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
• COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
• HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.