Experienced Customer Retention Specialist – Driving Business Growth through Proactive Engagement

At arenaflex, we're passionate about empowering small, local businesses to thrive in an ever-changing market. As a Customer Retention Specialist, you'll play a vital role in our mission to create a level playing field for these businesses, helping them overcome challenges and reach their full potential.

About arenaflex

arenaflex is a payment and software service provider, headquartered in London, serving small, local businesses across Europe. Founded in 2019, we've built easy-to-use, integrated tools that enable our members to accept payments and boost business performance. We believe that small, local businesses are the lifeblood of our communities, and it's our mission to give them a fighting chance against the giants of the high street.

Our Story

We're not just another payment service provider; we're a team of passionate individuals who are committed to making a difference. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. We're looking for exceptional talent to join our mission, and we offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community, and comprehensive benefits.

Your Mission

As a Customer Retention Specialist, you'll be responsible for retaining and re-engaging merchants that have declined in engagement with their arenaflex Partnership. Through a consultative and customer-centric approach, you'll ask merchants the right questions to get a clear understanding of their current situation, understand the challenges they face, and rebuild a relationship if necessary. This role is key in growing our market share in Hungary, and you'll gain our merchants' insight and trust, so that you have an opportunity to showcase the full potential of arenaflex.

Your Day-to-Day

Your day-to-day will consist of:

• Inbound and outbound calls, in accordance with business needs
• Design, develop, and implement new retention strategies
• Become an expert in arenaflex's pricing strategies & models
• Preventing merchants from ending the relationship with arenaflex through a consultative and education-led approach
• Capturing the reasons why we haven't been able to retain the relationship and merchants' challenges to share with the wider business

Your Story

To succeed in this role, you'll need:

• 1-2 years' experience in a similar role, previous experience working in a customer-facing position
• You'll be a self-starter full of new ideas who takes a proactive approach to your work
• A true team player who brings a lot of energy while maintaining an empathetic and compassionate approach to your work
• Demonstrated experience working with a high volume of calls either within an inbound or outbound environment
• Experience working within a fast-paced, target-driven sales environment
• Previous experience with Zendesk & Hubspot or other CRM systems desired
• Strong verbal and written communication skills in both Hungarian and English

The Perks

As a valued member of our team, you'll enjoy:

• AYCM Sporting Pass with access to hundreds of sports facilities across the country
• Office snacks every day
• Meal Voucher
• Monthly Travel Pass
• Health Insurance
• Friendly, comfortable, and informal office environment

Our Commitment to Diversity and Inclusion

arenaflex is proud to be an equal opportunity employer. We're committed to creating an inclusive environment where everyone, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background, can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

How to Apply

If you're passionate about making a difference in the lives of small, local businesses, and you're looking for a challenging and rewarding role, we'd love to hear from you. Apply now to join our team and be part of our mission to create a more level playing field for these businesses.

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