Experienced Customer Service Associate III – Insurance Industry Expert
At arenaflex, we're not just a company – we're a team of passionate professionals dedicated to delivering exceptional customer experiences. As a Customer Service Associate III, you'll play a vital role in shaping the future of our organization by providing top-notch support to our customers. If you're a customer-centric individual with a knack for problem-solving and a passion for the insurance industry, we want to hear from you!
About arenaflex
arenaflex is a leading provider of specialty personal lines insurance products, with a rich history dating back to 1939. As a member of the arenaflex family of companies, we're proud to offer a wide range of insurance solutions, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, and other niche insurance products. Our commitment to innovation, customer satisfaction, and community involvement has earned us a reputation as a trusted partner in the insurance industry.
Job Description
As a Customer Service Associate III, you'll be responsible for handling moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner. Your primary goal will be to resolve service concerns while documenting customer requests and completing changes to policies. You'll work closely with our customers to understand their needs, provide solutions, and ensure a seamless experience.
Key Responsibilities
* Inputs and tracks customer information into the appropriate databases
- Remains current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resources
- Handles customer documentation, including explaining policies and procedures to customers and providing follow-up support as needed
- Demonstrates a working knowledge of insurance policies and related processes and procedures
- Processes changes to customer policies based on the information provided and identifies opportunities for cross-sales (if applicable)
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation
- Ensures facilitation of first-call resolution and customer satisfaction on all transactions handled
- Resolves routine, complex, and unique questions/issues
Education & Experience
* High School Diploma or GED (Preferred)
- 0-2 years of experience in customer service or a related field (Preferred)
Supervisory Responsibilities
* This role does not have supervisory duties.
Education & Experience (in lieu)
* In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Compensation
* Base compensation offered for this role is $18.32-$23.47 hourly and is based on experience and qualifications.
- Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e., commission, bonus, etc.) as applicable for the role.
Why Join arenaflex?
At arenaflex, we believe that great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job – it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
Our Culture
* We're a flexible environment that embraces connection and belonging.
- We're committed to inclusivity and diversity, and we've proven it through several awards and recognition.
- We empower everyone to lead, drive change, and give back where they work and live.
Benefits
* arenaflex Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories.
- All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.
- Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
How to Apply
If you're a motivated and customer-focused individual with a passion for the insurance industry, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career at arenaflex. Apply To this Job Apply for this job