Experienced Customer Care Specialist I - Account Services at arenaflex

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Care Specialist I - Account Services to join our team of dedicated professionals who are committed to making a real impact in the lives of our customers.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. With a rich history dating back to 1898, we've built a reputation for excellence, integrity, and a commitment to making a positive difference in the communities we serve. Our primary divisions - arenaflex Communications and arenaflex Automotive - are driving a new wave of innovation, powering smart cities with cutting-edge broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.

The Opportunity

As a Customer Care Specialist I - Account Services, you'll be at the forefront of delivering exceptional customer experiences that exceed our customers' expectations. You'll be responsible for assessing customers' needs, suggesting products and services that meet their home and business needs, and resolving issues in a timely and professional manner. Your ability to combine your training, skills, resources, and tools into superior service will make a real impact in the lives of our customers.

Key Responsibilities

* Assess customers' needs and suggest products and services that meet their home and business needs

• Adjust billing, negotiate claims, and arrange product substitutions/returns
• Manage customer concerns while meeting goals in Serving, Solving, and Selling
• Remain current on arenaflex Business products and services
• Own the customer experience
• Provide support to internal sales reps

What You'll Get

* Competitive pay and generous incentives

• Comprehensive medical benefits and 401(k) plan with company match
• Free Internet and discounts on other arenaflex services valued at up to $300 per month
• Generous Paid Time Off (PTO) and tuition reimbursement for academic pursuits
• Adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and more
• Opportunities for career growth and development in a dynamic and inclusive environment

Who We're Looking For

* A team player with excellent communication and interpersonal skills

• A problem-solver with a creative approach to resolving issues
• A customer-focused individual with a passion for delivering exceptional experiences
• A strong analytical thinker with the ability to determine the best course of action to resolve issues
• A personable and enthusiastic individual with a positive attitude

Qualifications

* High school diploma, GED, or relevant work experience

• 6 months experience using a computer and navigating multiple screens
• 1 or more years customer service experience
• Excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport by discovering customer needs and problem-solving
• Ability to learn and apply new procedures
• Good teamwork and communication skills
• Solid analytical skills to determine the best course of action to resolve issues

Preferred Qualifications

* 1+ years experience working in a position that requires meeting sales goals

• 1-2 years experience in a customer service role, not specific to just Call Centers
• Strong aptitude for helping customers and a customer experience focus
• Ability to adapt to constant change

What's Next?

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply today and let's build the future together. Apply To This Job

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations

arenaflex accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, arenaflex employees, arenaflex hiring manager, or send to any arenaflex facility. arenaflex is not responsible for any fees or charges associated with unsolicited resumes. Apply for this job