Experienced Customer Education Manager – Remote Opportunity at arenaflex

As a forward-thinking and innovative organization, arenaflex is revolutionizing the way businesses approach customer education and success. We're seeking a highly skilled and passionate Customer Education Manager to join our team and play a pivotal role in shaping the customer education strategy for our organization. If you're a creative problem-solver with a passion for education and customer success, we want to hear from you.

About arenaflex

arenaflex is a leading provider of cutting-edge solutions for businesses looking to enhance their customer education and success initiatives. Our mission is to empower customers to achieve their goals through innovative products and exceptional support. We're committed to fostering a culture of inclusivity, diversity, and continuous learning, and we're excited to welcome talented individuals who share our values.

Scope of the Role

As a Customer Education Manager at arenaflex, you'll be responsible for developing and delivering high-quality product education and training content to customers that supports the successful adoption and growth of our platform. You'll work closely with our Customer Support and Education team to design, develop, and deliver interactive training content, including videos, in-app tutorials, webinars, and course modules. Your expertise will be instrumental in shaping our customer education strategy and ensuring that our customers have the knowledge and skills they need to succeed.

Core Responsibilities

* Independently design, develop, and deliver various forms of interactive training content that are engaging and easy to digest, including videos, in-app tutorials, webinars, and course modules.

• Manage and expand arenaflex's Knowledge Base and other channels of self-directed learning to provide customers with easy access to relevant information and resources.
• Develop a deep understanding of our platform and its features, and use this knowledge to create training content that meets the needs of our customers.
• Collaborate with our Support team to prioritize education content and reduce customer support ticket backlog.
• Field inbound customer and internal product queries as needed based on volume.
• Utilize and contribute content to the arenaflex Admin Community to support education initiatives.
• Work in partnership with the Support team to organize and develop training resources that equip internal teams with the product knowledge necessary to excel in their functions.

Desired Skills & Experience

* 3 years of experience designing and executing customer education content and tactics that align to overall customer success strategies and goals in a B2B SaaS organization.

• Demonstrated success partnering cross-functionally with Customer Success Managers, Services, Support, Marketing, and Product teams to identify knowledge gaps and inform overall strategy and education roadmap.
• Exceptional verbal, written, and interpersonal skills, including the ability to confidently lead one-to-many trainings for customers.
• Self-starter who exhibits accountability and strong organizational skills, with a proven ability to manage competing projects and priorities.
• Experience in customer-facing roles in B2B organizations preferred.
• Experience with Learning Management Systems (LMS) or building course material preferred.
• Previous or current arenaflex platform experience and/or background in higher education or ed tech highly desirable.

What We Offer

* A competitive salary and benefits package

• Opportunities for professional growth and development in a dynamic and innovative organization
• A collaborative and inclusive work environment that values diversity and creativity
• Flexible remote work arrangements to support work-life balance
• Access to cutting-edge technology and tools to support your work
• A comprehensive training program to help you develop your skills and expertise

How to Apply

If you're a motivated and passionate individual with a passion for customer education and success, we encourage you to apply for this exciting opportunity. Please submit your application, including a cover letter that highlights your relevant experience and skills, and a resume that showcases your achievements and qualifications.

About arenaflex's Culture

arenaflex is proud to be an equal opportunity workplace that values diversity, inclusivity, and creativity. We believe that a diverse and inclusive workplace is essential to driving innovation and success, and we're committed to creating a culture that supports and celebrates the unique perspectives and experiences of our employees. If you're passionate about customer education and success, and you share our values, we encourage you to join our team and contribute to our mission.

Equal Opportunity Employer

arenaflex is an equal opportunity employer that welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and supportive of all employees, and we're proud to be an equal opportunity employer. If you need assistance or an accommodation due to a disability, please contact us at [[email protected]](mailto:[email protected]) or 650-584-3400. Apply To This Job Apply for this job