Contact Center Representative
Contact Center Representative
Full-Time | $18/hour
Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST
Location: Remote
About DxTx
DxTx Pain & Spine is a physician-aligned partner organization dedicated to elevating pain and spine practices nationwide. We combine strong operational support with clinical autonomy, partnering with independent, award-winning physicians while preserving each practice’s identity and decision-making freedom.
The Opportunity
As a Contact Center Representative, you’ll be the first point of connection for prospective patients seeking care. You’ll guide individuals through scheduling and education, helping them take the next step toward treatment.
What You’ll Do
Patient Communication & Support
- Respond to patient inquiries via phone, assessing needs and answering general questions about treatment options
- Provide timely, high-quality customer service in every interaction
- Maintain strict confidentiality of patient information
- Register and schedule new patients for clinics and surgery centers
- Send appropriate materials prior to initial appointments
- Manage appointment changes, including cancellations, rescheduling, and confirmations
- Follow established policies and procedures to maintain efficient operations
- Accurately document and manage patient interactions
- Make outbound calls to warm leads who have requested information or scheduling
- Educate prospective patients on treatment options
- Support and provide feedback on marketing initiatives as a creative contributor
- Bring a positive, upbeat energy and can convey it effectively over the phone
- Enjoy helping people and creating a welcoming first impression
- Are highly organized and able to manage multiple tasks efficiently
- Communicate clearly and confidently with a wide range of individuals
- Are service-oriented and skilled at resolving questions or concerns
- Thrive in a structured, remote work environment
- Education & Experience
- High school diploma or GED required
- At least one (1) year of customer interaction or customer support experience (phone or face-to-face) strongly preferred
- Healthcare and/or contact center experience preferred
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Proficiency in Microsoft Office Suite or related software
- Strong organizational skills and attention to detail
- Ability to resolve customer concerns effectively
- Strong computer skills with the ability to learn new systems
- Knowledge of medical terminology and office ethics preferred
- Understanding of patient confidentiality requirements
- Health, Dental & Vision Insurance
- Accident and Life/AD&D Insurance
- Short- and Long-Term Disability
- Emergency Travel Assistance Program
- ID Theft Protection Services
- LifeMart Employee Discount Program
- Health Savings Account (HSA)
- Health Management Tools
- Paid Time Off (PTO)
- Company Paid Holidays
- Paternal Leave
- 401(k) Retirement Plan
- Remote Stipend
- Travel Reimbursement
- Continuing Education Reimbursement
- Bonusly (employee recognition platform)
- DailyPay (on-demand pay access)