Business Process Improvement Specialist

Responsibilities & Qualifications: The Business Process Reengineering Specialist supports process modernization initiatives across enterprise or program environments. This role applies advanced process improvement, reengineering methodologies, and internet-related strategies to help organizations transition to modernized operations, increase efficiency, and enhance mission outcomes. The specialist will work closely with stakeholders to analyze workflow, develop optimized processes, and introduce automated solutions that align with project requirements and organizational goals.

Responsibilities

• Apply process improvement, business process reengineering, and internet-based methodologies to support modernization projects.
• Lead efforts to transition existing organizations, projects, or systems toward improved use of automated tools, digital capabilities, and modern business practices.
• Conduct activity and data modeling, workflow analysis, and business method development to support process transformation.
• Identify and document best practices, performance gaps, and optimization opportunities.
• Develop, implement, and evaluate performance measurements to assess process effectiveness.
• Facilitate group discussions, workshops, and process mapping sessions with stakeholders.
• Conduct interviews, provide training, and support various forms of knowledge transfer to ensure adoption of newly designed processes.
• Collaborate with technical teams, web architects, and business stakeholders to ensure alignment across modernization efforts.
• May provide daily supervision, direction, and task oversight to junior business reengineering professionals or web architecture staff.
• Must be available to be onsite at the USPTO office in Arlington, VA within 48 hours of customer request Overview: We are seeking a Business Process Improvement Specialist to join our team supporting U.S. Patent and Trademark Office (USPTO). TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information: WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Location: Arlington, VA
• Type of environment: Hybrid
• Noise Leve: Varies
• Travel Requirements:
• Work Schedule: Day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: At least 10%: Travel to Arlington, VA should be feasible and sustainable for the candidate (proximity to the DC metro area is strongly preferred)
• Must be available to be onsite at the USPTO office in Arlington, VA within 48 hours of customer request List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjus

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