Experienced Part-Time Customer Support Representative – Dance Industry SaaS Solutions

At arenaflex, we're a family of SaaS solutions that focus on organizational management, administration, and payment processing. Our Rec & Leisure business line is dedicated to empowering dance studios to offer online registration, tuition calculation, and payment options for their students' parents. We're looking for an experienced customer support specialist to join our team and provide top-notch service for our customers. This part-time role will range from 20-29 hours per week, with shifts from Monday to Friday between 9am and 5pm ET. Tuesdays and Wednesdays are required work days. This position is temporary and expected to end on September 30, 2025. About arenaflex arenaflex is a leading provider of integrated software and financial solutions to a wide range of communities and organizations. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. Responsibilities As an Experienced Part-Time Customer Support Representative, you will be responsible for: * Providing top-notch customer support via phone, chat, and email to ensure our customers have a great experience using our product. * Troubleshooting software issues and providing clients with solutions that meet their business needs. * Answering both process (how-do-I?) and business (how-should-I?) inquiries and requests. * Working directly with clients, as well as Development and Quality Assurance teams to identify, triage, and resolve system issues. * Documenting frequently asked questions and preparing knowledge-based content. * Documenting requirements and user stories for production issues and feature requests. Requirements To be successful in this role, you will need: * Strong customer service and analytical skills. * Comfortable helping customers via phone support. * Ability to diagnose and explain complex solutions to technical and non-technical audiences. * Ability to quickly learn computer software and operating procedures. * Proficient in Microsoft Office Suite or related software. * Flexible work schedule; must be able to work on weekends. * Excellent communication (written and verbal) and time management skills. * Proven track record of outstanding performance and achieving goals. * Success-driven, works well in a team and enjoys a dynamic and changing environment. * Knowledge and passion for the dance industry. * Previous experience with SaaS or payments industry preferred, but not mandatory. We're an Equal Opportunity Employer We're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Benefits arenaflex offers a comprehensive employee benefits program, including: * Medical, dental, and vision insurance options. * 100% Employer-paid short/long-term disability. * Basic Life. * 401K option with 100% company match. * Flexible paid personal/vacation time built on mutual trust and accountability. * 10 sick days annually. * 10 company-paid holidays. * 6 weeks paid parental leave. * A culture that values work/life balance and celebrates successes. Salary Range Disclosure The base range represents the low and high end of the arenaflex salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of arenaflex's total compensation package for employees. Other rewards may include discretionary bonuses, long-term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave, and more. Salary Range US Remote: $20/hr Join our Team If you're passionate about providing exceptional customer support and have a passion for the dance industry, we'd love to hear from you. Apply now to become an Experienced Part-Time Customer Support Representative at arenaflex.

Why arenaflex?

At arenaflex, we're dedicated to empowering our customers to better serve and empower their communities. Our team is united in its desire to help our clients succeed, and we're looking for like-minded individuals to join our team.

What We Offer

• Comprehensive employee benefits program
• Flexible work schedule
• Opportunities for career growth and development
• A culture that values work/life balance and celebrates successes
• A dynamic and changing environment that encourages innovation and creativity

How to Apply

If you're excited about this role and want to join our team, please submit your application through our website. We can't wait to hear from you!

Apply now

About arenaflex

arenaflex is a leading provider of integrated software and financial solutions to a wide range of communities and organizations. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement.

Our Values

• Diversity and inclusion
• Customer-centric approach
• Continuous innovation and improvement
• Collaboration and teamwork
• Accountability and transparency

Join our Community

At arenaflex, we're passionate about building a community that values diversity, inclusion, and customer-centricity. If you share our values and are excited about this role, we'd love to hear from you.

Apply for this job