Experienced Customer Service Representative - CVS Health Career
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at arenaflex as a Customer Service Representative - CVS Health Career. As a key member of our customer service team, you will play a vital role in shaping the future of healthcare and providing top-notch support to our members and providers.
About arenaflex
arenaflex is a leading healthcare company that is dedicated to transforming the way healthcare is delivered. With a strong commitment to innovation, quality, and customer satisfaction, we strive to make a positive impact on the lives of our members, providers, and communities. Our team is passionate about delivering exceptional customer experiences and making a meaningful difference in the world.
About the Role
As a Customer Service Representative - CVS Health Career, you will be responsible for providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries, including eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time, and strong customer skills are required to be successful in this role.
Responsibilities
* Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
- Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
- Company provides equipment and training.
- Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
- Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
Key Requirements
* Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems
- Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals
- Must be able to work from home and prove to be self-sufficient
Preferred Qualifications
* Experience with working remotely in a call center setting
- Experienced with Medicaid and Medicare
Education
* High school diploma or equivalent
Pay Range
* The typical pay range for this role is: $17.00 - $25.15
Benefits
* The Company offers a full range of medical, dental, and vision benefits.
- Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
- The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.
- CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
- As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year.
What We Offer
* A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A comprehensive benefits package
- A competitive salary and bonus structure
- A chance to make a meaningful impact in the lives of others
How to Apply
If you think this role describes you, we would love to hear from you. Apply now to join our team at arenaflex. We are keen to hear from talented candidates like you. Apply To This Job
About arenaflex's Commitment to Diversity and Inclusion
arenaflex is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe that a diverse and inclusive workplace is essential to driving innovation, creativity, and excellence in everything we do. We strive to create a workplace culture that is inclusive, respectful, and supportive of all individuals, regardless of their background, culture, or identity.
About arenaflex's Commitment to Accessibility
arenaflex is committed to providing equal access to employment opportunities for individuals with disabilities. We strive to provide reasonable accommodations to ensure that all candidates have an equal opportunity to participate in the hiring process. If you require a reasonable accommodation, please contact us at [email protected].
About arenaflex's Commitment to Sustainability
arenaflex is committed to reducing our environmental footprint and promoting sustainability in all aspects of our business. We strive to create a workplace culture that is environmentally responsible, socially responsible, and economically sustainable. We believe that sustainability is essential to creating a better future for our members, providers, and communities.
About arenaflex's Commitment to Community
arenaflex is committed to giving back to our communities and making a positive impact on the lives of others. We strive to create a workplace culture that is socially responsible, compassionate, and committed to making a difference in the world. We believe that community involvement is essential to creating a better future for our members, providers, and communities. Apply for this job